Drivers offered refunds after parking charge error

Nene Park Trust said a number of visitors were overcharged by about £1.50

Drivers have been offered reimbursements after a charging error at a car park.

Nene Park Trust apologised and said a "number of visitors" may have paid about £1.50 extra because of a fault on its system between May and June.

It invited visitors to claim refunds following the error at the Ferry Meadows site in Peterborough.

Since making the announcement, the trust has been applauded by the public for its transparency.

A spokesperson for the trust said revenue from parking charges was "vital" and helped generate about 20% of its total income.

Impacted visitors have been asked to contact Nene Park and claim their refund

During the error period, Nene Park held its annual arts and culture event, Peterborough Celebrates, which was attended by about 20,000 people.

Andrew MacDermott, deputy chief executive at Nene Park Trust, said only a "handful" of visitors had contacted them.

"[We] have had many supportive messages saying not to worry which is very generous," he added.

He explained that the visitors affected were those who were "close to a tariff change threshold" and that the issue was remedied with a software upgrade.