Care provider's rating upgraded to 'good'

Sunnyfield Court was previously rated as "inadequate" by the Care Quality Commission

A care provider for older people has had its rating upgraded from inadequate to good by the Care Quality Commission (CQC).

Sunnyfield Court, in Sunny Hill, Derby, was rated "inadequate" after an inspection in July 2023 found residents were not receiving safe care.

It also found medicines were not always being managed safely and people were not always properly safeguarded.

A follow-up inspection at the end of May found the service had been turned around, prompting the change from the lowest possible overall rating.

Positive feedback

Greg Rielly, CQC deputy director of operations in the Midlands, said: “When we inspected Sunnyfield Court, we saw that significant improvements had been made in response to concerns we raised at our last inspection.

“People were happy with the care provided and told us staff were kind, caring, and went the extra mile to make them feel better if they were feeling unwell or sad.

"They also were rated 'good' overall in the subcategories of being safe, caring, responsive, effective and well-led."

The homecare service, which supports older people with dementia, mental health difficulties and disabilities, has been taken over by Profad Care Agency Limited. At the time of the inspection, it was being run by ICare (GB) Limited.

Mr Rielly said: “We saw a positive atmosphere with staff and people laughing together, and people were supported with any activities or external healthcare appointments they needed.

“One staff member told us how they always considered the ‘mum test’ and explained how the care they provided would be how they would want a member of their family to be cared for.”

“Everyone at the service should be really proud of the improvements they’ve made.”