States sets digital target for payments online

The government wants to transform the way people connect and work

Three-quarters of government interactions with the public will be online by 2029 if new digital targets are met, the States has said.

It also wants 80% of payments made online as part of its strategy to transform government services.

The States said it wanted to help people and organisations "flourish in a digital age".

It pledged to offer in-person services to people who "need or prefer them".

'Right direction'

The government said its digital services will be enhanced to make them secure, accessible and user-friendly.

The strategy has set objectives of improving cybersecurity and digital skills in the public and private sectors, and treating data as a "strategic asset".

In June 2024, an attempted cyber attack on the States of Guernsey's IT network forced deputies out of their email accounts.

Deputy Bob Murray, the Policy & Resources Committee's digital sponsor, said the government was confident "it has set the right direction for our development to deliver solutions which will improve the community's interactions with the States".

Gé Drossaert, Chief Digital and Information Officer for the States of Guernsey, said digital "is about transforming the way islanders live, connect and work."

He added: "We want our digital offering to make all our lives easier and straightforward."