Stocks low at some Co-op stores after cyber attack

A CI Coop store in Guernsey. The building features a triangular roof with brown tiling and the organisation's logo in blue at the top of the front façade.
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The CI Coop said the UK group did not store the personal data of its Channel Island members

  • Published

Some Coop stores in the Channel Islands have low supplies following a cyber attack on the organisation.

The Co-op Group in the UK said the attack had not compromised data security in Guernsey or Jersey.

CI Coop chief executive officer Mark Cox said he was "confident we'll be back to normal as quickly as we can" but said stores were "looking a bit short of product" because of the issues.

Hackers infiltrated the UK group's IT networks and claimed to have stolen the customer and employee data of more than 20 million people.

A sign which reads 'customer notice' and then 'due to supply chain issues out of our control we are currently experiencing late delivery of certain products. We apologise for any inconvenience this may cause'.
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Member data has not been impacted in the Channel Islands, said CI Coop

The Channel Islands Co-operative Society (CI Coop) said: "We can confirm that this incident has not impacted data security... and that the data of our members has not been compromised."

It added new "proactive" security measures were "temporarily impacting our colleagues' ability to perform their roles and how many deliveries we are getting into our stores", but staff were "working around the clock" to reduce disruption.

The UK-based group did not store the personal details of members of the Channel Islands' organisation, bosses said.

Mr Cox said the organisation's "systems remain secure."

"It's important to reassure local members that the incident in the UK has not impacted on the security of our systems or any of the personal data we hold on members here in the island," he said.

He said staff were "working really hard with the Co-op in the UK to get back to normal as quickly as possible".

"What we will experience over the next few days is not having full availability of all products at all times but we are getting deliveries to the island," he said.

'Temporary impact'

A spokesperson for CI Coop said: "Due to the sustained malicious attempts by hackers to access to Co-op Group systems, they have taken proactive steps to keep their systems safe.

"This is temporarily impacting our colleagues' ability to perform their roles and how many deliveries we are getting into our stores.

"We apologise for any inconvenience this may cause to our members and customers."

The UK Co-op has more than 2,500 supermarkets, as well as 800 funeral homes and an insurance business.

It employs about 70,000 staff nationwide in the UK.

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