Council apologised to man over Legoland noise row

A Legoland spokesperson said all of its tests had shown noise was “within agreed sound level limits”

A council apologised to a man after his complaint about noise from Legoland was not investigated properly.

The resident said noise from the Windsor theme park was “impacting his family” and was breaching levels set when the site was granted planning permission in the 1990s.

The man was left unsatisfied after the Royal Borough of Windsor and Maidenhead told him the only relevant noise restrictions dated back to a holiday village permitted in April 2019.

A Legoland spokesperson said all of its tests had shown it was “within agreed sound level limits”.

The Local Government Ombudsman (LGO) found the council did not investigate if Legoland had breached its initial planning permission from 1994 and so “did not understand the complaint and failed to adequately investigate it”.

It told it to apologise and give the man £200 in compensation for his “time and trouble”.

A Legoland spokesperson said: “We conduct regular sound checks at the perimeter of our site. The checks completed in 2023 and during 2024 have confirmed that we are within agreed sound level limits.”

A council spokesperson said: “We accept the decision of the Ombudsman in this case. Last year we issued an apology to the resident and completed all other remedies required.

“We are continuing to investigate the noise complaint to determine if it may breach the noise management plan attached to planning conditions.”