New lost and found system sees more items returned

A white 'lost property' tag with a QR code and Southeastern branding hangs off a bag in a room full of collected misplaced belongings. The room is lined of shelves stuffed with shoes, bags, clothing and other items waiting to be returned.Image source, Southeastern Railway
Image caption,

Backpacks, mobile phones and earphones are just some of the items which have been reunited with their owners

  • Published

Trumpets, church keys and an insulin pen were among the almost 5,000 lost items successfully returned to their owners as part of a train company's new lost and found scheme.

More than 19,000 belongings were retrieved by Southeastern from trains and stations within the year and nearly 25% were reunited with owners - up from 10% last year.

The most "forgetful" areas include London (5,762 items), Tonbridge/Hastings (3,672 items) and Ramsgate (2,231 items), according to the train service.

Using unique QR codes to tag and track lost items, Southeastern's lost property lead Aaron Cox said the system is "quicker, more secure and easier to use".

Most commonly found and returned items

ItemsTotal
Backpacks2,056
Mobile phones1,745
Earphones1,136
Wallets/purses1,099
Jackets956
Carrier bags763
Headwear738
Glasses670
Coats629
Data collected from 1 April 2024 to 1 April 2025.
Source: Southeastern
Most commonly found and returned items. .  Data collected from 1 April 2024 to 1 April 2025..

The most commonly mislaid items were backpacks (2,056), mobile phones (1,745) and earphones (1,136), according to Southeastern data.

Other returned items have included an antique glass owl, tents and a snooker cue.

The digital lost and found scheme launched in April 2024, replacing a paper system that was previously in place.

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