Heathrow among European airports facing delays after cyber-attack

Travellers at Heathrow report multi-hour delays and long queues at check-in

Heathrow is among several European airports hit by a cyber-attack affecting an electronic check-in and baggage system.

The airport warned of possible delays due to a "technical issue" affecting software provided by Collins Aerospace to several airlines.

Brussels Airport said a cyber-attack on Friday night meant passengers were being checked in and boarded manually, while Berlin's Brandenburg Airport also reported longer waiting times due to the problem.

RTX, which owns Collins Aerospace, said it was "aware of a cyber-related disruption" to its system in "select airports" and that it was working to resolve the issue as quickly as possible.

The company added: "The impact is limited to electronic customer check-in and baggage drop and can be mitigated with manual check-in operations."

It said the attack hit its Muse software - which allows different airlines to use the same check-in desks and boarding gates at an airport, rather than requiring their own.

The BBC understands that British Airways is operating as normal using a back-up system, but that most other airlines operating from Heathrow have been affected.

Lucy Spencer said she had been queuing to check in for a Malaysia Airlines flight for more than two hours, and that staff were manually tagging luggage and checking passengers in over the phone.

"They told us to use the boarding passes on our phone, but when we got to the gates they weren't working - they've now sent us back to the check-in gate," she told the BBC from Heathrow's Terminal 4, adding that she could see hundreds of people queuing up.

Another passenger, Monazza Aslam, said she had been sat on the tarmac for over an hour "with no idea when we will fly", and had already missed her onward connection at Doha.

"I've been at Heathrow with my elderly parents since 05:00," she said, adding: "We are hungry and tired."

However, Luke Agger-Joynes said that while queues in Terminal 3 were "much larger than normal", the airline for his US flight and the airport "seem to be prepared and the queues are moving much faster than I feared".

He added: "They are also calling out specific flights and picking people out of the queue to ensure they don't miss their flights."

Heathrow said additional staff were at hand in check-in areas to help minimise disruption.

"We advise passengers to check their flight status with their airline before travelling to the airport and arrive no earlier than three hours before a long haul flight or two hours for a domestic flight."

Transport Secretary Heidi Alexander said she was aware of the incident and was "getting regular updates and monitoring the situation".

Long queues and large crowds could be seen at Brussels Airport on Saturday morning

Brussels Airport said there would be a "large impact on the flight schedule", including cancellations and delays. Long queues and large crowds could be seen at the airport on Saturday morning.

Europe's combined aviation safety organisation, Eurocontrol, said airline operators had been asked to cancel half their flight schedules to and from the airport between 04:00 GMT on Saturday and 02:00 on Sunday due to the disruption.

It said "similar issues" were affecting Heathrow and Berlin, and that "measures may be required".

There have been more than 140 delays in and out of Heathrow as of 11:30 BST on Saturday, according to tracker FlightAware, while there have been more than 100 delays in Brussels and 62 in Berlin.

Travel journalist Simon Calder said that "any disruption is potentially serious" at Heathrow, given it is Europe's busiest airport, and that "departure control is a really complex business".

He told the BBC: "These things are all interconnected, so a little bit of a problem in Brussels, in Berlin... people start missing connections, planes and passengers and pilots are not where they are meant to be, and things can get quite a lot worse before they get better."

It was only last September that a global IT crash due to a faulty sofware update from cybersecurity firm Crowdstrike caused disruption to aviation, grounding flights across the US.

Analysts said at the time that the incident highlighted how the industry could be vulnerable to issues with digital systems.