London's disappeared department stores of days gone by

Media caption,

The original news commentary said: "For most British males, this was their first opportunity to see such fashions since September - and for one man shown in our film, it was just too much"

  • Published

Once the bastion of middle-class ladies going up to town to shop, with deferential and attentive staff and a respectable place to lunch, department stores were a world away from today's shopping habits of e-commerce, fast fashion and middle aisles filled with snorkels, ladders and tapestry kits.

In the early 1900s, London had more than 100 - each offering a huge range of goods.

Here are just some of the capital's behemoths of the time, now gone from the streets and all but gone from the memory.

Image source, Getty Images
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"Forget about sleeping in them!" a Bourne & Hollingsworth advert exhorts shoppers, who presumably hadn't planned to wear a nylon cloak and trousers to bed

Bourne & Hollingsworth, 1894-1983

If in 1969 one wanted to "go gay Mexican" as one advert put it, a remarkable garment called "poncho pyjamas" became available at Bourne & Hollingsworth on Oxford Street.

The promotion continued: "Forget about sleeping in them. These are for girls who are wide awake to the trendiest fashions. Wear them for lazy evenings at home - or get-up-and-go to a party in them."

The brushed acrylic outfit, with a cowl neckline, flared trousers and bobble trim, was available in pink, blue, royal, green, red or white and retailed for £6 12s. 6d.

In today's money, allowing for inflation, that's just over £100.

Bourne & Hollingsworth also had a staff hostel for unmarried females on Gower Street, where presumably shop wages were insufficient to clad every resident in poncho pyjamas, no matter how much they wanted to go gay Mexican.

Image source, Getty Images
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Everybody donned their most festive garb to go shopping at Bourne & Hollingsworth in December 1910

Image source, Getty Images
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"Two sets of pyjama ponchos, please!" Identical 19-year-old twins Jacqueline and Josephine Potter worked as window dressers at Bourne & Hollingsworth in 1954

One hostel resident remembered: "I first worked in the ladies' suit department and remember selling a suit to the actress Billie Whitelaw.

"When a client entered the department, the buyer would say 'forward 596' - we were given numbers instead of being called by our name.

"I loved my time there and frequently swam in the pool in the basement, and played table tennis in the ballroom."

Image source, IWM via Getty
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"The hat looks lovely madam. Not at all insanely impractical in wartime London"

Image source, Getty Images
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A German bombing raid in 1940 blew the windows out of Bourne & Hollingsworth in quite the flurry of ponchos

Gamages 1878-1972

In 1878, 21-year-old Albert Gamage decided to use his savings of £40 (about £4,000 today) to open his own shop.

He and another man, Frank Spain, clubbed together and leased a small premises in Holborn.

The frugal pair lived in a back room and allowed themselves a maximum of 14 shillings a week for all expenses.

Mr Gamage bought out Mr Spain in 1881, and began to buy other small properties around his shop to expand the business.

By 1890, most of the block between Leather Lane and Hatton Garden was his.

Image source, Getty Images
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Unimpressed-looking children stare morosely at toy boats on a miniature lake in Gamages in the run-up to Christmas in the 1920s

Image source, Getty Images
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The 55th anniversary of Gamages in 1933 was celebrated with bargain buys, felt cloches and everybody facing in the same direction

This piecemeal method of acquisition led to the ever-growing emporium becoming a maze of ramps, passages and rooms, adding an element of adventure for customers as they wandered in search of bargains.

A zoo department and a toy department were joined by a motor department selling cars, motorbikes and all associated accoutrements.

Their mail-order catalogues became famous for their offerings of toys and bicycles in particular.

Gamages also became the official supplier of Cub Scout uniforms.

Image source, Getty Images
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"Do you go to Human & Castle?"

One promotion in 1936 saw an elephant named Mae West co-opted to promote the Christmas bazaar.

She was photographed accepting an apple from a passing tram driver while ambling along Gray's Inn Road.

The image had an interesting future - it was often circulated with the false story that the notorious Kray twins used a stolen elephant, external to extort protection from tram drivers.

Image source, Commons
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Albert Gamage, delightedly modelling his "non-concussion" helmet

In 1910 it was announced Mr Gamage had "invented a non-concussion flying helmet" to protect aviators.

He died in 1930, without being concussed in the field of aviation, aged 74. He and his wife Jane had three sons and a daughter, lived in a manor house, and had nine servants.

The Holborn premises closed in March 1972 and disappeared in a massive redevelopment scheme.

Image source, John Lewis archive
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"Where do you buy your hats, spats and mats?" was sadly not used as a slogan for Pratts

Pratts c.1845-1990

Captain Darling, Blackadder's nemesis in the final series, worked at Pratts before World War One.

In one poignant scene, he said: "Rather hoped I'd get through the whole show.

"Go back to work at Pratt and Sons, keep wicket for the Croydon Gentlemen, marry Doris..."

Pratt's story began in 1840 when 13-year-old George Pratt started a drapery apprenticeship in Streatham Village. About five years later he bought the shop.

Image source, Getty Images
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"Why the long face, Darling?"

Only a small part of the building went above ground floor level, resulting in selling space on the lower-ground and ground floors only.

Eventually, departments were moved out of the main building. Soft furnishings went across the street, the dress department was moved further up the road, and warehousing was developed at two more locations.

The store was bought by Brixton rival Bon Marché in 1919, which in turn was bought by Selfridges in 1926.

And then in 1940, the John Lewis Partnership bought it all.

Image source, Pratts archive
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Helpful size advice was included in Pratts' advertising: "If you have a youthful figure and a small high bust, you are the Misses' size. If you are sturdily built, try a large"

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"What would you like for Christmas?" "Just about everything, please"

Chiesmans 1884-1976

Two brothers, Frank and Harry Chiesman, opened a drapery shop in Lewisham in 1884.

The company became involved in recruiting for the war effort in 1914, even erecting a tent as a place for men to sign up to the local regiment.

Men who served were written on an honour roll displayed at the store's original premises, Paris House.

Image source, Lewisham archives
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Lewisham archives has photographs of the Chiesmans' Paris House honour roll

The importance of the firm to previous employees was demonstrated when news of their exploits were printed in the local press, as the source was often other former employees.

Lewisham Borough News had updates gleaned from letters sent to Chiesmans.

In August 1915, FG Dawe wrote: "I sincerely hope one or the other of the boys have kept you informed of our well-being."

He mentions a colleague, "Pte McCrow has just recently joined us, so the firm is well represented."

He asked after ex-Chiesmans men serving elsewhere, refers to having seen a postcard of the roll of honour and asks the firm to send him a copy.

Macrow is listed on the honour roll as having joined up in 1914. He was killed in action in December 1915.

And the correspondent, FG Dawe, was killed at the Battle of Loos, just a month after writing his letter.

Image source, Lewisham archive
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"Friday night is family night! Go to a department store!"

Stuart Chiesman, son of Frank, was wounded in the foot on the Somme in 1916 and medically discharged from the Army.

He was recovering in Brighton when - as recounted by the Blackheath Advertiser in July 1917 - he made a daring rescue of an eight-year-old girl.

"He threw down his crutches, tore off his tunic, and dived from the top of the pier.

"He brought the little girl, who was unconscious and in a serious state of collapse, to safety, although the wounded left leg - heavily bandaged - hung like a log in the water, the wound suppurating.

"Whilst he was engaged in rescuing the child, his gold watch and £5, left in his tunic pockets, were stolen."

Image source, Ladybird
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Ladybird's final book in the People at Work series was In a Big Store - the illustration was a drawing of Bentall's in Kingston-upon-Thames

Whiteleys, 1863-1981

Unlike the family atmosphere nurtured by the Chiesman brothers, William Whiteley had a hard head for business.

In 1848 he apprenticed to a large drapery in Wakefield, and after a visit to the Great Exhibition at Crystal Palace he set his ambitions on establishing his own vast emporium.

By 1863 he had enough money to set up in Westbourne Grove and by 1875 he had an unbroken row of shops.

But he was not well liked.

Smaller businesses were annoyed he was taking their customers - he offered such a range of products at low prices that in 1876 a group of Bayswater tradesmen burned his effigy on Guy Fawkes Night.

Image source, Getty Images
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Whiteleys pictured on a rare occasion of it not being on fire

Whiteleys was set fire to a number of times.

In 1887 the New York Times ran an article called The Burning of Whiteley's Great Establishment: "The loss is estimated at $2,500,000 – incendiarism is suspected."

The Times newspaper said: "The outbreak could not be subdued until three large buildings, each of five floors, had been completely gutted, and three others very seriously damaged by fire, heat, and water.

"It was quickly seen by the firemen that the fire threatened to prove of as destructive a character as the three which have preceded it on the same spot in the last three years."

Image source, John Fraser archive
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Like his workers, William Whiteley's whiskers were never allowed a break

Image source, Getty Images
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A Christmas lunch was put on for Whiteleys' shop girls - 6,000 were rushed in and out in three sittings before resuming work

On 24 January 1907, William Whiteley was shot dead.

A young man claiming to be his illegitimate son, Cecil Whiteley, had confronted him in his office, and tried to blackmail him.

On being sent away with a flea in his ear, "Cecil" shot Mr Whiteley and then himself.

Mr Whiteley died - Cecil, who was actually called Horace Rayner, did not.

Rayner had convinced himself of the family connection because his father and Mr Whiteley had both been "friendly" with a pair of sisters and would visit them together.

There was a quarrel, and the two men fell out, never to be friends again. One of the sisters was Rayner's mother.

Rayner was later convicted of murder and sentenced to death, commuted to a life term.

He was freed from prison after serving 11 years.

Image source, Getty Images
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"Oi! You're not allowed to sit down! Even if it's on each other"

According to heritage body Historic England, there was no luxury for the working-class women and girls Whiteleys "exploited" as shop assistants.

Assistants had to stand all day, and were expected to work six days a week from 07:00 until 23:00.

They were forced to live at the shop, dine in the staff cafeteria - and pay for the poor-quality food provided.

A letter from a member to the Shop Assistants' Union testified: "The bedrooms are like barns, with water trickling down the walls…and we cannot sleep for the cold."

Image source, Getty Images
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They would eventually get their revenge after Mr Whiteley's death by sitting on absolutely anything

Workers were not allowed to go out, and could be fined for "gossiping and idleness".

In May 1880, the Kilburn Times reported a London shop girl had "drowned herself, the act being attributed to excessive pain from standing for so many hours in the shop".

The Pall Mall Gazette suggested in December 1887 that employers could "provide reasonable comfort consistent with the business interests of the establishment," such as an afternoon a week off, and permission to sit down when it did not interfere with the job.

Such small comforts, though, did not transpire.

Following his death, Mr Whiteley's two sons carried on operating the business, eventually selling to Gordon Selfridge in 1927.

Image source, Union of Shop, Distributive and Allied Workers
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Workers at Whiteleys who lived in the staff accommodation had to stick to no-mingling rules (note absence of sitting facilities)

Marshall & Snelgrove 1837-1974

Another grand establishment on Oxford Street, Marshall & Snelgrove had an air of exclusivity cultivated by maintaining an on-site couturier workroom to supplement the ready-to-wear lines.

A position as an apprentice in the store was so prestigious it could only be secured with a deposit of 60 guineas.

It even opened branches in fashionable resorts such as Scarborough and Harrogate to enable their customers to shop while on holiday.

Image source, Getty Images
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Marshall & Snelgrove demonstrate their rococo aesthetic with this frontage on Oxford Street

The privations of World War One forced it, as a luxury brand, into partnership with Debenhams.

The arrangement carried on until 1919, when a full merger was made - although the Oxford Street store continued to trade under the Marshall & Snelgrove name.

In 1974 the building was renovated and the name was changed to Debenhams.

Image source, Getty Images
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"I only came in for a trim" - in 1936 the hairdressing department also offered bubble baths "aided by an attendant"

Image source, Getty Images
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"Oh this old thing? I've had it for donkey's years"

One of the extracurricular successes of Marshall & Snelgrove was its football team.

Competing as West End, the team's first recorded match was in October 1873, and in the 1879-80 season it reached the fourth round (last 10) of the FA Cup.

(This achievement might be tempered with the knowledge the team benefited from one bye, and one walkover when another team withdrew.)

Image source, Illustrated London News
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The Marshall & Snelgrove football team was coached by Charlie Chaplin and Sherlock Holmes

In the West End Challenge Cup - a more modest endeavour set up in 1881 for works sides from "large retail houses" they beat the Prairie Rangers (Harvey Nichols) 3–0 in the final in front of a crowd of 1,500.

The write-up included the memorable line "Foster scored twice - the second by breasting home a corner".

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