Sewage spill couple outraged and out of pocket

Sewage has crusted over gravel in the Talbot's front garden

A water company has been criticised by a retired couple who say their front garden has been ruined by a sewage spill.

The leak happened in Green Lane, Sonning Common as workers tried to clear a blockage in a nearby street caused by a build up of fat, oil and grease.

Thames Water has agreed to remove pea gravel from the home that's been contaminated, as well as any plants, but it won't pay to reinstate the garden.

It's left keen gardener Clare Talbot and her husband Malcolm distraught, as they're now facing a large bill or costly insurance claim.

Clare Talbot says she is outraged that Thames Water will not reinstate her garden after a clear up

"I was devastated" said Clare Talbot standing looking at the mess in her garden, "I've put so much time, energy and love into growing this garden from scratch over the last four years and quite a few plants could well be trashed.

Thames Water did jet wash the patio in the back garden following the spill on 28th April, but the front garden is covered in pea gravel which the company has a policy of not removing or replacing.

After Clare complained to the company, it is now planning to clear away contaminated gravel as a "gesture of goodwill" but it will not reinstate the garden.

Clare says it's likely to cost up to a £1,000 to sort. They may be able to claim on their home insurance but they have an excess and worry about their premium rising as a result.

"I'm absolutely outraged, incensed, that a big company like that can just damage someone's private property and walk away. It's astonishing."

Untreated sewage has left gravel contaminated and plants damaged

Thames Water said in a statement "We're very sorry that Ms Talbot experienced external sewer flooding at her home, and we recognise just how distressing this can be.

"Due to complexities surrounding the clean up at the front of the property, further discussions were needed. A plan has now been put in place on how best to approach this work."

But that plan does not include paying for the garden to be put right after the gravel is removed.

"It's been extremely upsetting" said Clare. "We can't go elsewhere for our water and they can do as they please. They have us over a barrel. They should be reimbursing us. To do otherwise is scandalous."