Frustration over local bus services revealed in survey

A report highlights long gaps between services and other issues

Frustration over local bus services, particularly from older people, disabled residents and those without access to a car, has been revealed in a survey in Ludlow.

The report from the town's sustainable transport group highlighted long gaps between services, buses not stopping and confusing timetables.

It had been "such a frustrating experience for so many people and some of them on a daily basis", the group said.

A full consultation was due next year, Shropshire Council stated.

Kim Holroyd, from the group, said it "could feel the frustration".

"We wanted to channel it to good purpose... We could collect anecdotal information about people's experiences and share them with councillors, which we did."

Since last October, it had been "extremely frustrating with buses not being on time", she stated.

'Given up'

Ms Holroyd also said a third bus was introduced at lunchtime for two hours so drivers could have breaks, but it was not communicated very well "about what that timetable will be and it's just been very confusing".

"Some people have said they've just given up on it and they've resorted to going back to their cars to come into the town."

However, Ms Holroyd, who said she had probably used the service for two years, believed "in one way it has improved a bit", mentioning buses "used to break down quite frequently".

She added a new proposal for a timetable that would be introduced in September was about to be offered.

Council cabinet member for transport and economic growth Rob Wilson has thanked residents of Ludlow who shared their views on local bus services.

The full consultation would give the opportunity for a comprehensive look at making a long-term plan, he said.

Wilson also stated the council recognised passengers were facing particular difficulties in Ludlow and, following a productive meeting with local Shropshire councillors, what could be done in the meantime to improve things would be looked at.