'Lessons to be learned' after Aurigny complaint

Members of Aurigny's staff were alleged to have made offensive comments about disabled people on a video call

Guernsey's airline says there are "lessons to be learned" after a review into an anonymous email complaint by someone claiming to be a member of its staff.

The review was set up after the email was sent to Aurigny and shared with the media, which alleged some staff made ableist comments during a video call.

Aurigny highlighted several areas where the airline intends to improve its "policies, procedures and employee training", according to the airline's chairman Kevin George.

However, Mr George said "neither the report nor the outcomes" would be made public because of the company's "legal duties" to its employees.

'Hard work'

Mr George said many of the initiatives "had already been planned or started before this issue arose, but these action points will now be accelerated over the coming months."

He said the investigation was conducted by an experienced and qualified HR professional "according to current best practice".

Mr George said the improvements included reviewing the employee handbook as well as learning and development opportunities for staff.

He said Aurigny would also introduce new guidelines on handling confidential and business information after the incident.

He said it had been "a difficult few months" for staff and Aurigny wanted to publicly thank them "for their hard work, dedication and support".

"We know how hard they work to serve our customers and the Bailiwick of Guernsey, through the easy and the hard days, particularly under sometimes very intense public scrutiny, and we thank them all for that," he added.