ScotRail ticket and payment systems hit by network outage

A general view of the inside of Edinburgh Waverley station. It has a concrete floor with a smattering of passengers wheeling suitcases and carrying bags on top. A large platform information board which is blue with white and yellow writing hangs from the roof in the foreground. A black screen with orange writing showing train information is in the background.PA Media

Edinburgh Waverley was affected by the IT fault

ScotRail ticketing and payment systems have been disrupted by a "network outage", the train operator says.

Passengers reported being unable to check online journey times, buy flexipass tickets or pay by card at some ticket machines.

Information screens at Glasgow Queen Street and other stations also appeared blank on Wednesday morning.

ScotRail said an IT issue had affected connectivity at some stations and it was working to resolve the fault.

A card reader on a ticket machine at Glasgow Queen Street. On the left is a thin card reader slot, which is silver and metallic. A small green light is on next to it. On the right is the card reader display. It has a numbered keyboard and white screen displaying the message "Welcome (OFFLINE)"

Card readers on ticket machines have been affected by the "outage"

ScotRail said affected stations included Edinburgh Waverley, Glasgow Central and Glasgow Queen Street.

Passengers were met with messages stating that card readers on ticket machines were "offline".

Alan Manclark, ScotRail's head of IT, said: "We're aware of an issue being experienced by our internet service provider, which is affecting connectivity at a small number of locations across the country.

"Our supplier is working hard to resolve the issue, and we're sorry to customers for the inconvenience while we await a fix."

Related topics