Inadequate care homes criticised by regulator

Thornhill Nursing Home and Serene Residential Care have both been subject to recent CQC inspections

A West Yorkshire care home has been rated inadequate, while another has stayed in special measures after a poor rating earlier this year.

Serene Residential Care, in Dewsbury, was given the lowest possible grade by the Care Quality Commission (CQC) after inspectors visited the home between late April and mid-May this year.

Separately, the regulator said Thornhill Nursing Home in Huddersfield had failed to sufficiently improve after multiple failings were highlighted in a report in March.

A spokesperson for Thornhill said it "fully acknowledged" the findings, while Serene Residential Care has been contacted for comment.

The CQC said it attended Serene Residential Care after concerns were raised by Kirklees Council about a "potential risk" to people living in the home.

In their report, inspectors said that while staff appeared "well-meaning" some used "infantilising language" for residents with dementia, learning disabilities or mental health issues.

It also said residents said they "did not always feel safe" and that some expressed concerns about the security of their belongings.

The CQC said inspectors were able to access the home on the second day of their visit through an unlocked door without being "challenged or noticed" by staff.

The venue, which was previously rated 'requires improvement', has been placed in special measures.

'Disappointed'

At Thornhill, the watchdog said the home was still in breach of regulations it had previously been found to have broken after an inspection at the end of 2024.

The report into its findings said there were "multiple instances where people's dignity and privacy were not upheld", adding that "respectful care was not consistently delivered".

It added: "Staff did not respond to people's needs in the moment or act to minimise any discomfort, concern or distress."

The CQC said it would continue to closely monitor the home to "ensure people are safe" while improvements are made.

A spokesperson for Thornhill Care Home said it had delivered a "detailed action plan of improvements" and had worked closely with the council and local integrated care board (ICB)".

They added: "We are disappointed by the findings in our latest CQC inspection report and fully acknowledge the issues raised.

"A permanent home manager is currently being recruited and, in the meantime, an experienced interim manager is in place, supported by senior leadership who are closely overseeing progress.

"Our top priority is providing a safe, comfortable, and caring home, and ensuring we meet the standards of care expected by our residents and their loved ones."

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