TfL Go update makes top-ups and refunds easier

A mobile phone on a Tube carriage seat displaying a close up of part of the Tube map on the app, with status disruption and payments history options visible at the bottom of the app. Image source, Transport for London
Image caption,

The update is being rolled out to all app users over the next few weeks

  • Published

The latest update to Transport for London's Go app will make it easier for customers to check and apply for a refund for any incomplete journeys, the transport body says.

Customers can also create a contactless or Oyster account on the app if they don't already have one.

The update is being rolled out to all TfL Go users over the next few weeks, after which point TfL will look to close down its Oyster and Contactless app, which launched in September 2017.

The free TfL Go app, which has about one million monthly active users, also allows people to top up pay-as-you-go credit and buy adult rate season tickets for their Oyster card.

More than 700 stations across London and the South East now accept pay-as-you-go with contactless.

Forty-seven more stations will accept contactless from 2 February, expanding where customers can use contactless outside the capital to Shoeburyness, Sevenoaks, St Albans Abbey and Bletchley.

Amir Dawoodbhai, who is on the Executive Committee of TfL's Youth Panel, said Londoners had undergone "a quantum shift" in how they plan and pay for travel in the capital through "expansive and complex networks".

Image source, Transport for London
Image caption,

The update will make it easier for customers to buy season tickets

He added: "The updated TfL Go app, now with payment integration, will undoubtedly be a valuable touchstone as digitisation in transport continues to trend upward nationwide."

Launched in 2020, TfL Go provides real-time arrival times and information for customers travelling on Tube, bus and rail services.

It also suggests alternative routes and walking and cycling options and provides information about which stations have toilets and where they are located.

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