Raise online tax returns issues now - revenue boss

Scott Bloomfield, head of service delivery at Guernsey Revenue Service, has urged islanders to raise online tax return issues immediately

A Guernsey Revenue Service boss has urged islanders to raise any online tax return issues straight away.

The deadline for individual tax returns for 2023 is 31 January, but some islanders say they have struggled to complete the returns due to issues with the online system.

Scott Bloomfield, head of service delivery, said the service had identified and worked with customers who were affected, adding "moving forward...that won't be an issue at all".

"If there were any submission that couldn't be made because there was an issue with the online process, my advice to those customers would be to raise that with us now," he said.

'More efficient process'

He added: "They can refer back to that communication that they've made and if at any point they receive further penalties after submission date then we can review that."

Mr Bloomfield said there would be a "much more efficient process" in terms of issuing assessments as part of the new IT system.

"The majority of customers that submit their returns to us, do have relatively simple and straightforward income," he said.

"Those are the types of customers that we're going to really target with these refinements to the auto assessment process.''

Mr Bloomfield said the service would be holding drop-in sessions across the year.