Care home rated inadequate by regulator

Rose Villa Nursing Home in Hull has been rated inadequate

A care home in Hull has been urged to take action after being rated inadequate by the Care Quality Commission (CQC).

Inspectors found staff at Rose Villa Nursing Home did not always administer or manage medicines safely and leaders failed to ensure the environment was safe.

Alan Stephenson, CQC's deputy director of operations in the north, said it was "extremely disappointing" to see how "ineffective leadership" led to "poor care".

Directors of the care home said they were "profoundly sorry" and they "fully acknowledge the need for improvement in some areas".

The CQC said it placed the nursing home into special measures - which involves close monitoring while improvements are made - to "protect people".

The home, run by Rose Villa Care Home Limited, provides personal care to people who are living with dementia and physical disability conditions.

'Rapid improvements'

The inspection in May found managers did not support staff and failed to make sure they learned from previous incidents where people could have been at harm.

The regulator said staff failed to make sure residents' care plans were accurate and there was a lack of continuity of care when people moved between services.

The CQC rated the safe and well-led categories as inadequate, while the caring, effective and responsive categories were rated as requires improvement.

Mr Stephenson said: "We have told leaders where we expect to see rapid and continued improvements.

"We will return to check on their progress and won't hesitate to use our regulatory powers further if people aren't receiving the care they have a right to expect."

A spokesperson for the home said the failings were a result of "managerial absence due to illness" along with the "effects of the well-recognised wider challenges faced by the care sector".

They added: "Working with an external consultant, we have already introduced new systems, and we are making good progress in embedding these across our service.

"Our team of managers will continue to seek and act on the views of service users, families, advocates and staff in driving forward our improvement plan."

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