Support for vulnerable users in copper switch-off

Manx Telecom is looking to complete its fibre switch off by the end of 2029

People who use personal alarm systems and care devices that rely on the copper telecommunications network are being offered support to switch over to fibre.

Manx Telecom has launched a scheme to help vulnerable customers, including those who lift lines, work through potential solutions.

It comes amid the firm's phased approach to switching the old network off, which started in January and is due to be complete by 2029.

The company said some essential services would require "careful planning and tailored solutions", but moves were underway to make sure "no customer is being left behind".

previously been raised about the potential impact of the switch-off on vulnerable customers who use analogue carephones.

Those using the devices have been encouraged to get in touch with the Manx Telecom so action could be taken to make sure the services can continue.

Josh Radcliffe from the firm's future read team said lift emergency lines, personal alarms, and care monitoring systems were "vital lifelines for many".

It was important for customers to get in touch early to allow the time to "develop and implement the most suitable solution", he said.

This approach, he said, was "designed to prevent any service disruption and ensure continuity for all essential systems."

Other equipment that may be affected by the switch-off includes payment terminals and security systems.