Work continues to restore government online services

The States said it would update people "where there continues to be impacts to specific services"

Repairs are under way to restore online services provided by Guernsey's government.

The States said problems were caused by the failure of an air conditioning unit in a computer equipment room on Friday.

It said some core services among "numerous" systems affected had been restored and others were being brought back "in priority order", but there were likely to be "intermittent issues for much of this week".

Health and emergency services systems were prioritised over the weekend, and the social security system has been restored to make benefit payments.

Government business continuity plans were also introduced "for all services experiencing issues".

The Gov.gg website is back online and various services that run through it are being checked "including payments".

'Preservation mode'

However, the revenue service’s systems remain down, and schools do not currently have internet or email access.

All airport passengers have been asked to check for flights manually at the check-in desk on Monday, even if they had checked in online beforehand.

The States said systems started having problems after air-conditioning in a main computer server room failed.

It said: "This failure caused the temperature to quickly rise, resulting in the server going into ‘preservation mode’ to ensure data was protected.

"While the forced shutdown successfully protected the server itself and safeguarded all data held by the States of Guernsey, it did cause significant performance issues across the States' IT network."

The States said it would update people "where there continues to be impacts to specific services".

It added: "We appreciate your patience and apologise for the ongoing disruption."