Care agency rated inadequate and told to improve

The company was previously visited by the CQC in August

A catalogue of problems have been found at a care agency that has been rated as inadequate and told to improve.

PLL Care Services, based in North Leigh, near Witney in Oxfordshire, was inspected in March by the Care Quality Commission (CQC), which found five breaches of legal regulations.

They included issues with the care given, the safety of care, governance, staffing and whether fit and proper people were employed, the report said.

The agency has been contacted for comment.

The agency provides personal care to people in their homes.

The CQC rated the agency's safety, effectiveness, responsiveness and leadership as inadequate.

It also deemed the standard of its care as requiring improvement.

PLL Care Services was previously visited by CQC inspectors in August 2023, when it was also found to be breaching regulations.

Following March’s visit, inspectors concluded it did not consistently protect people from abuse and improper treatment.

They also found it did not always assess risks to people’s health and safety or mitigate them when they were identified.

While the CQC said clients and their relatives were “positive” about the company and felt safe, it said it found “care did not meet the expected standards”.