'Outstanding' care home staff should be proud - CQC

Staff celebrated getting the top rating from the Care Quality Commission

Two care homes which look after people with dementia have been rated outstanding by the Care Quality Commission (CQC).

Moorgate Hollow and Moorgate Croft, which are both in Rotherham and are run by Moorgate Care Village Limited, were visited in March.

They are run as separate homes but are located on the same cul-de-sac alongside a third home also run by Moorgate Care Village Limited, Moorgate Lodge, which was rated good last month.

Alan Stephenson, CQC deputy director of operations in the North, said: "Everyone at Moorgate Hollow and Moorgate Croft should be extremely proud of what they've achieved together. "

The report from the CQC revealed inspectors found staff at both homes were kind and listened to residents, and found innovative ways to support them.

One resident was quoted as saying: "Nothing is too much trouble – they always go out of their way to make me smile."

Mr Stephenson said inspectors were impressed by the person-centred and innovative approaches to dementia care.

They found staff were supporting people to maximise their independence, comfort and quality of life.

"People and their relatives at both homes said staff were kind and listened to them," Mr Stephenson said.

One person who used to sing in a church choir and often sang with a younger relative would be played a recording of their relative singing if they became distressed, the report said.

The CQC report found residents and their relatives felt staff were supportive and listened to them (file image)

At Moorgate Hollow, a wellbeing suite with a working kitchen had been created so people could take part safely in familiar day-to-day activities.

One resident had a long history of baking with their family, and being able to bake in the suite was a source of comfort.

The home also created "The Hollow Arms", a lounge area themed like a pub to provide a safe and nostalgic space where they hold events such as quiz nights and live music for residents and their families.

Mr Stephenson from the CQC said: "Everyone at Moorgate Hollow and Moorgate Croft should be extremely proud of what they've achieved together. "

Chris Lane, chairman of operator Park Lane Healthcare, said: "These fantastic results are a testament to the dedication, care and skill of the teams across all three homes at Moorgate.

"To receive two outstanding ratings and one strong good is an incredible achievement, and I couldn't be prouder of the people who made this happen."

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