Events held to discuss digital landlines change

BT has plans to change from analogue to digital landlines by the end of January 2027

BT is holding a number of events across Cornwall to talk to customers about how landlines will be changing over the coming years.

The sessions are designed to raise awareness about the change from analogue to digital landlines by the end of January 2027.

The events will take place in Newquay, Penzance, Falmouth, Looe, Launceston and Bude throughout September.

Vicky Hicks, senior engagement manager at BT, said: "The landline is here to stay, and for the majority of customers, making the switch simply means plugging your phone into a broadband router instead of into a wall-mounted phone socket."

It added moving customers to digital phone lines had been prioritised as the technology has become increasingly fragile.

Ms Hicks said: "This will bring new benefits like advanced spam call blocking.

"On average, we prevent 15,000 scam calls a day from reaching our customers."

BT will also be offering a new battery back-up unit which would enable digital calls to be made in the event of a power outage.

It also confirmed that customers who identify as vulnerable, have additional needs or who use a telecare alarm system would not be switched until Spring 2025 at the earliest.

BT said it has been working with local authorities, the telecare industry and government bodies to ensure vulnerable customers are identified and can be supported.