It has been an unfortunate situation, says Whirlpool

Whirlpool has been forced to recall half a million washing machines over fears some are a fire risk.

However, customers have faced difficulties in accessing the firm's website to check their machines or getting through on a telephone helpline.

Whirlpool's vice president of communications and public affairs, Jeff Noel, said that "it has been an unfortunate situation" but customer help is "up and running".