NatWest says issue of missing cash deposits has been resolved

NatWest has said an issue with its cash deposit machines has been resolved, after some customers reported money missing from their accounts.

Several people said on social media on Thursday that recently-deposited cash was not showing up in their balance.

Early on Friday, NatWest said the issue had been resolved and that no-one would be left out of pocket.

Customers had reported going overdrawn because of the issue and expressed concern they would be charged fees.

In a statement, NatWest said: "Cash payments to a small number of accounts have been delayed.

"The issue is now resolved and customer accounts are being updated."

It is unclear how many people were affected by the issue.

The bank first said on X, formerly known as Twitter, on Thursday morning that there was an "ongoing incident with our cash deposit machines" and that its team was "working to resolve this as a matter of urgency".

One customer contacted the BBC to say they had flown to Croatia only to find that they had no money in their account.

Another posted to NatWest on X saying: "I'm now £900 in my overdraft. I put £1000 in on Tuesday afternoon and it's gone? Also we better not be getting overdraft fees cause of your system failed."

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