Summary

Media caption,

Watch: Anxiety and anger as water supply issues enters third day

  1. Nearby village also faces supply problemspublished at 11:41 GMT

    A man in an orange high-vis jacket driving a small, red forklift. The vehicle's forks are inserted into a pallet on the back of a curtain trailer. The pallet is loaded with stacks of large water bottles, and is one of several such loads seen behind the open trailer.

    The water supply issues are impacting rural areas surrounding the town, including Frant in East Sussex.

    Wealden District Council - the village's local authority - is directing residents to bottled water stations in Tunbridge Wells.

    As a reminder, the stations opened at 08:30 GMT, according to South East Water, and are located at:

    • Tunbridge Wells Sports Centre on St John's Road
    • RCP Parking's Upper Pantiles car park, just off Major York's Road
    • The Odeon cinema on Knights Way
  2. Primary schools also confirm closurespublished at 11:23 GMT

    According to Kent County Council's school closures page, external, at least seven primary schools are shut today.

    They are:

    • St Peter's Church of England Primary School
    • Claremont Primary School
    • St James' Primary School
    • St Augustine’s Catholic Primary School
    • St. John's Church of England Primary School
    • Skinners' Kent Primary School
    • Skinners' Temple Grove
  3. Secondary schools closedpublished at 11:22 GMT

    Some secondary schools in Tunbridge Wells say they are closed due to the water supply issues:

    • The Skinners' Kent Academy announced on Sunday it would not open on Monday
    • The Skinners' School is closed to pupils
    • Tunbridge Wells Grammar School for Boys has closed its St John's Road campus
    • Tunbridge Wells Girls' Grammar School is also shut but "confident that we will be able to return to school tomorrow"

    All four schools say they have set pupils work on their remote learning platforms.

  4. 'Absolute disaster', MP sayspublished at 11:15 GMT

    MP Mike Martin

    Tunbridge Wells MP Mike Martin said he was also without water and had spoken to the chief executive of SEW: "South East Water has been utterly useless and their communication has been appalling.

    "It has been an absolute disaster."

    He said: "For those who are not aware, the problem has been caused by a bad batch of coagulant chemicals.

    "A new set of chemicals have been procured and the team have been working through [Saturday] night to clean out Pembury Treatment Works."

  5. Schools closed due to lack of waterpublished at 11:04 GMT

    School gate and blurry shot of empty playground

    A number of schools in the Tunbridge Wells area did not open on Monday morning in the Tunbridge Wells area due to lack of water.

    The BBC believes that figure to be at least nine.

    A spokesperson for The Skinners' School said: "There is still no water her so we will have no pupils in school today."

    Details of some school closures can be found on the Kent County Council website here, external.

  6. 'It's like we are living in a developing country'published at 10:55 GMT

    Phil Harrison
    in Tunbridge Wells

    Older woman wearing coat on roadside

    Lesley Bingham-Brazier, from Pembury, has been using the gym at Knights Park for showering after being left without water.

    She said: "It's like we are living in a developing country with the lack of water but we are paying so much for it."

    Teresa Barrett, from the Black Horse pub in Tunbridge Wells said it had been "difficult".

    She said: "I would like some guidance on how we can claim compensation."

    Lee in Tunbridge Wells said: "I've been without water since 14:00 on Saturday and cannot flush my toilet.

    "I'm disabled and stressing out about the situation."

  7. Water stations have been running out of bottled suppliespublished at 10:42 GMT

    Three water stations opened their doors in Tunbridge Wells at 08:30 for a second day.

    These are at at Tunbridge Wells Sports Centre, Odeon Cinema Knights Way and RCP Parking.on Major Yorks Road

    Some residents told the BBC they had queued for a long time on Sunday for water and when they got there the supplies had run out.

    South East Waster replenished supplies at the sports centre and reopened later on Sunday.

    Supermarkets in the town also ran out of bottled water on Sunday.

  8. Why did thousands of people lose their water?published at 10:37 GMT

    People at a car park with piles of water bottles in the rain

    Thousands of homes remain without water for a third day due to an issue at a treatment works.

    South East Water (SEW) has apologised to up to 24,000 customers in an area of Kent covering Tunbridge Wells who are experiencing a loss of water or low pressure.

    SEW said the situation would be resolved by 14:00 GMT and posted that it was "beginning to fill our drinking water storage tanks at Pembury Water Treatment Works".

    About 24,000 customers were affected by the water outage on Saturday, with 1,150 properties in the Pembury area getting supplies back on Sunday.

    The company said 500 homes had water restored since 05:00 on Monday.

    Matthew Dean, head of operations control at SEW, said Pembury Water Treatment Works had stopped working "due to a bad chemical batch".

  9. 'We expect supplies to return throughout the day'published at 10:27 GMT

    Two men in hi vis jackets with piles of water bottles

    South East Water posted on their website at 09:15

    "Overnight we have managed to fill our drinking water storage tanks at Pembury Water Treatment Works to a good level and are now slowly sending water to our drinking water storage tank at Blackhurst.

    "This process has been slow overnight to ensure we don't cause any further issues to the network, however we expect customer supplies to start returning throughout the day today.

    "There will be airlocks in the system, and we have teams out and about clearing them as and when they become apparent.

    "When the water supply returns, you may experience discolouration.

    "If your water looks brown in colour, please don't worry as it is not harmful."

  10. Welcome to our live pagepublished at 10:10 GMT

    Hello and welcome to our live page on the water disruption affecting thousands of customers in Tunbridge Wells.

    Stay with us throughout the day as we bring you the latest.