Southern Rail's history of saying sorry for delays and cancellations

If you travel with Southern Rail, you may be familiar with its apologies for delays or cancellations.

Passengers regularly tweet the company with complaints, nicknaming the service "Southern Fail".

Workers at the company are now on strike and hundreds of trains not running.

The latest disruption is because of a row over plans for drivers, rather than conductors, to operate carriage doors.

We take a look at responses on the firm's Twitter feed - @SouthernRailUK.

This Twitter user says sorry has been used too often.

Looking back at its last 500 tweets, Southern Rail has used the word "apologies" 84 times and "apologise" 37 times - that's almost a quarter of all its tweets.

This Twitter user is fed up with Southern Rail's service.

"Delayed" appears 37 times, "claim" 34 times and "compensation" 31 times.

Compensation appears 31 times on Southern Rail's Twitter feed.

The top word to appear on the company's Twitter feed is "Amy". We're guessing that's who writes most of them.

She probably has to do the most apologising too.

Amy appears to be the main person that tweets.

It's not just on Twitter that the company has apologised.

Passengers have been keeping a note of their best excuses for delays that have been announced on the trains.

One passenger tweeted their train was delayed because of the wrong type of sun.

This passenger said his train had been cancelled halfway through a journey for no reason.

A local MP has been keeping a video diary of his journeys too.

See what he's been writing about.

One passenger has even come up with a new way of passing the time while people wait for their train.

One passenger suggested this game for bored passengers.

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