Foo Fighters fans 'gutted' after being turned away from gig at London's O2 Arena

Hundreds of Foo Fighters fans were apparently turned away from a gig at The O2 Arena in London after confusion surrounding its ticket policy.

Some people claimed they weren't allowed in because they didn't have ID which matched the name on the tickets they'd bought.

One fan suggested the venue and band should be "ashamed" of the situation and for treating people badly.

According to the O2, the move was made at the request of the band itself.

In a statement, the band said: "Foo Fighters, SJM and the O2 are frustrated and saddened that despite their best efforts, tickets for last night's show at the O2 fell into the hands of unscrupulous secondary ticket agencies.

"Unfortunately, this meant a small number of fans purchasing bogus tickets from these unscrupulous outlets did not get into the sold out show."

Those affected were people who bought through secondary sites like Viagogo and StubHub, where tickets are re-sold.

The process is legal and StubHub is The O2's official secondary site.

But the sites are criticised regularly because some of the tickets can be sold for lots more than the original face value.

Getting hold of tickets in that way means the name of the original ticket holder, and therefore the name on the ticket, won't match up with the person who turns up to the gig.

Vicky got her tickets off StubHub for £175 each for her boyfriend's birthday and travelled from Devon to London for the gig.

See Vicky's tweet about being "gutted" about not getting in.

"We got through the search... to then be told that we weren't allowed in," she told Newsbeat.

"I contested it but they said there was nothing they could do.

"We travelled for four and a half hours to get there so it turned out being a very expensive meal a long way from home."

Pipe also had a friend who was turned away after spending £550.

Jane also couldn't get in.

Joelle had ID but not her photo ID with her.

Gavin was also turned away.

This fan wants Foo Fighters to do another gig for the people who missed out.

Vicky said her ticket was sent to her in the post and that at no point was it made clear she would need ID with her at the gig.

"It said on the O2 website that you could buy tickets through StubHub.

"Obviously I'm not going to fork out all this money for tickets and not be able to use them."

She also claimed she saw "hundreds of people" being turned away.

Rick Astley performed with Foo Fighters at Tuesday night's gig.

"On the O2 website last night it had stated that you had to bring a photo ID with you, but it wasn't on there before.

"I'm gutted. It's beyond words really.

"It meant an awful lot for us to go and see them, so I'm not very happy."

The O2 Arena says people had to click and accept a "pop up" when buying tickets to say they'd need to bring photo ID with them.

The rule, which is also used by other venues, can often be put in place in an effort to stop touts making a profit by re-selling tickets.

A StubHub spokesperson told Newsbeat: "All purchases made on StubHub are backed by our market-leading FanProtect Guarantee, meaning that customers who are denied entry to an event will receive a full refund for their purchase.

"The problem with putting restrictions on tickets is that there are often unintended consequences.

This was a sign which was put up by London Tube workers ahead of the gig.

"On StubHub, more than 60% of tickets for this event were listed in the last month.

"Many fans will receive tickets as gifts, will have a change of plans, or will want to enter the venue separately from the lead booker, and these restrictions mean that they can be denied entry.

"This is simply not fair for consumers, as they have no option to get a refund."

In a statement, promoter SJM said: "Fans that bought tickets through our official box offices had to agree that they were buying named tickets prior to purchase. This was not a "last minute" decision but was clear from the outset.

"We did this to prevent tickets being re-sold at extortionate prices. The vast majority of fans understood and adhered to this.

"As event organisers of last night's concert, we implemented a policy from on-sale to limit secondary reselling of tickets. The only official outlets were the venue box office and SEE Tickets and all purchasers were clearly informed that ID checks would be in place on entry."

The O2 said: "Some ticket holders who arrived without ID or who had bought through secondary sites were unfortunately left disappointed.

"Foo Fighters the O2, and SJM strongly advise and sincerely hope that in the future ALL fans buy tickets only from legitimate sites to ensure they are not defrauded out of their hard earned money."

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