Customer service

Ordering a coffee shouldn't be this difficult. Video, 00:00:56
Posted
6 days ago
Director of Revenue Service to 'drive' improvement
Attribution
Guernsey
Posted
16 September
How to get out of a customer service 'doom loop' Video, 00:00:52
Attribution
Business
Posted
11 September
Sharp fall in complaints about council services
Attribution
Coventry & Warwickshire
Posted
29 June
Face-to-face customer service returns at council
Attribution
Sussex
Posted
6 May
'I was careful and followed instructions closely, but still lost my crypto'
Attribution
Business
Posted
21 April
AI phone assistant to answer some council calls
Attribution
Shropshire
Posted
31 July 2024
Virgin most-complained about broadband provider
Attribution
Technology
Posted
25 January 2024
Comments
931
Trading standards law to be enforced in October
Attribution
Guernsey
Posted
9 August 2023
A Point of View. The Ratings Game. Audio, 9 minutes
Tom Shakespeare bemoans the fashion for being asked to rate everything we buy or do.
Attribution
BBC Radio 4
Available for over a year
The Martin Lewis Podcast. Energy bill help, free wills and super service. Audio, 59 minutes
Energy bills to rise by 20% from April – or will they? Martin explains all.
Attribution
BBC Radio 5 Live
Available for over a year
Callers to council give up 24% of the time
Attribution
Oxford
Posted
16 November 2022
Low prices becoming more important for shoppers
Attribution
Business
Posted
5 July 2022
Comments
850
Call for swift action on financial disputes
Attribution
Business
Posted
28 June 2022
The John Moloney Show. Series 5, New For Old. Audio, 14 minutes
Stand-up John Moloney, returns to the stage to do what he does best - tell funny stories.
Attribution
BBC Radio 4
Available for over a year
Call centre operator to create 100 Stranraer jobs
Attribution
Scotland business
Posted
9 August 2021
Five ways for firms to reach the ‘purple pound’
Attribution
Business
Posted
16 July 2021
Customers fed up with Covid excuse for bad service
Attribution
Business
Posted
7 July 2021
Comments
563
Major mobile operators outshone by smaller rivals
Attribution
Technology
Posted
23 April 2021
Comments
69
Why shops are going over to the 'dark' side
Attribution
Business
Posted
1 December 2020
The man who taught Uber how to say sorry
Attribution
Stories
Posted
24 October 2020
Thousands waiting for holiday refunds. Video, 00:01:55
Attribution
Business
Posted
30 September 2020
Fears over money owed due to event cancellations
Attribution
Wales
Posted
26 June 2020
Covid-19 compensation complaints rocket in Wales. Video, 00:01:56
Attribution
Wales
Posted
26 June 2020