Avanti West Coast contract extended by six months

Avanti West Coast has struggled with reliability and punctuality and had to slash its timetables

Rail operator Avanti West Coast has had its contract extended for another six months after making improvements, the government has said.

The firm has previously been heavily criticised over reliability and punctuality, with calls for it to lose the franchise.

Avanti cut services and ticket sales last summer amid a staffing crunch.

The Department of Transport said its contract would now run until 15 October.

Avanti's current contract was due to finish at the end of this month after it was given a temporary six-month extension last October and told to urgently improve.

The operator, which runs trains to Liverpool, Manchester, Birmingham, north Wales, Glasgow and Edinburgh, slashed its timetable last summer after drivers stopped doing overtime and passengers suffered widespread disruption.

The government had warned the firm that its contract could have been withdrawn.

Transport Secretary Mark Harper said: "The routes Avanti West Coast run are absolutely vital, and I fully understand the frustrations passengers felt at the completely unacceptable services seen last autumn.

"Following our intervention, Rail Minister Huw Merriman and I have worked closely with local leaders to put a robust plan in place, which I'm glad to see is working."

Avanti West Coast runs services across England, Scotland and north Wales

Ynys Môn MP Virginia Crosbie said she was "gobsmacked" the government had granted the extension.

The Conservative said passengers and businesses were "at their wits' end over this terrible, unreliable service".

"I will be seeking an urgent meeting with the rail minister to better understand this decision," she added.

Mayor of Greater Manchester Andy Burnham, who previously called for the company's licence to be revoked if services were not fully restored, said: "This rail service is of critical importance to the economy of Greater Manchester, but the performance from Avanti is still not good enough.

"Even today passengers still cannot book tickets for the end of next month or indeed for the bank holidays in early May.

"The fact that the government has only permitted a six-month extension to Avanti's contract highlights that ministers clearly recognise that further improvements are required."

Avanti's parent company First Group said the current arrangements had been extended "under broadly the same terms and conditions".

Chief executive Graham Sutherland said: "We are working closely with government and our partners across the industry to deliver a successful railway for our customers and communities.

"Performance at Avanti is steadily improving and, since the introduction of the new timetable in mid-December, the number of services has increased by more than 40% compared to last summer, with more seats and better frequencies."

It introduced a new fuller timetable in December. Earlier this month the transport secretary said Avanti had been delivering a better service on weekdays.

More than 5% of Avanti's services were cancelled in the four weeks to 3 March, down from 10.5% in the four weeks to 4 February and 18.9% in the four weeks to 7 January.

First Group also said a new managing director for Avanti had also been appointed.

The previous boss left last September.

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