Reading residents call digital parking scheme a 'failure'

The scheme was trialled in Lower Caversham

Residents have described a new digital parking permit scheme as "an absolute failure" a month after it was launched.

Some motorists said they have been unable to obtain permits using Reading Borough Council's new system, which they say is "complex and confusing".

Problems during a previous six-month trial in Lower Caversham led to the council issuing discretionary parking permits to vulnerable residents.

The council said the "vast majority" found the system "easier and quicker".

Resident Emily Lowson said: "The new system is complex and confusing to navigate.

"I've had nothing to tell me my new permit has been activated, the only thing I know is that the money has gone from my bank account."

Claire Mitchell from Lower Caversham said: "It's been an absolute failure for me - a disaster."

Stephen McLovin-Asbury, also from Lower Caversham, said he spent four days attempting to apply for a permit on the website before phoning the council.

"I am now waiting for them to phone me back because I can't apply for one over the phone," he told the Local Democracy Reporting Service.

A council spokesperson said: "The introduction of the residents' digital parking scheme was successfully launched in November, and we are pleased to report that to date the vast majority of residents have found it to be an easier and quicker way to apply for and renew their permits.

"As with any new system, there have been a small number of issues which have been raised and we are actively working with our supplier to resolve these and make improvements."

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