Family warned they could not fly home for more than a month

Karl and Zoe Parnell flew to Tenerife on 31 May

A family stranded in Tenerife following a flight cancellation say they were warned a replacement flight might not be available for a month and a half.

Zoe and Karl Parnell, from Blackwell in Derbyshire, flew to the island for a holiday on 31 May.

They were due to return on Saturday but said Wizz Air cancelled the flight, leaving them to fend for themselves.

Wizz Air said it was doing everything it could to help passengers.

'Unacceptable'

Ms Parnell said the couple and their two daughters, aged 13 and five, had been scheduled to fly home at 21:30 local time on Saturday.

"We kept getting texts to say the flight was delayed, then cancelled," she said.

"Then Wizz Air said they wouldn't be able to get us a flight home for a month and a half.

"The girls were crying and worrying they wouldn't be able to get home. They have school and we have work.

"I can understand delays but to be left stranded is unacceptable."

Ms Parnell said she and Karl had managed to find somewhere to stay for the extra days

Ms Parnell said she had managed to book a flight with Jet2 to East Midlands Airport on Wednesday and their hotel had found them a room.

"We are having to pay for it all on my credit card and we will have to try to sort it out when we get home," she said.

"We are out of pocket and have been totally ignored."

Several airlines, including Wizz Air, have cancelled flights with the airline blaming staff shortages across the travel industry for delays and cancellations.

The airline told the BBC the issues were due to "widespread shortages in staff", adding it had increased communication with passengers.

"We are doing all we can to help as many passengers reach their destination as possible," the firm said.

This story is based on Zoe Parnell's interview with Andy Twigge on BBC Radio Derby. The full interview is available on BBC Sounds.