Torbay Council works with Samaritans to offer new support service

Under the arrangement, people can choose to receive a confidential call from the Samaritans

Torbay Council has signed a deal with the Samaritans to offer support to vulnerable people.

A new third-party call-back service between the organisations means individuals don't need to make an active choice to phone the charity.

Council staff can now refer people who call in to Samaritans South Devon, with the person's consent - and the charity will phone them back.

Councillor Hayley Tranter said the partnership "could be a lifesaver".

'Space to talk'

She said: "Many people may be going through difficult times for a number of reasons but may not normally consider contacting the Samaritans directly.

"The organisation offers anyone struggling to cope the time and space to talk about the issues and problems they face.

"This new service means they don't have to initiate a call but simply pick up the phone if the Samaritans ring them.

"It could be a lifesaver for someone in real turmoil."

'Emotional support'

The scheme, which started this month, allows council staff to ask a person they come across during their work if they'd like a confidential call from the Samaritans.

The council employee will then pass on the first name of the person and a contact number to the Samaritans, as well as two times for them to call back.

Dean Sanders, Samaritans South Devon director, said: "We have around 90 well-trained listening volunteers committed to weekly shifts at our Torquay centre.

"They will make the call-backs and offer emotional support without judgement or pressure, giving people the time and space to explore how they're feeling."

Anyone can contact the Samaritans free any time from any phone on 116 123, including from a mobile phone without credit.