Water supply back for thousands in Marchwood and New Forest
- Published
A bottled water station at Applemore Leisure Centre remains open for customers in the New Forest
All homes "should have water" after three days of supply issues caused by Storm Ciarán, Southern Water confirmed.
The firm said work continued through the night to refill its water network and the 18,000 homes impacted should have water again.
A water station at Applemore Leisure Centre has opened to continue supporting customers in the New Forest.
Residents in Ventnor have also received bottled water deliveries "as a precaution".
A statement from Southern Water explained the deliveries and station were to help with "any temporary issues" customers may have as their water starts to return.
Allow Twitter content?
This article contains content provided by Twitter. We ask for your permission before anything is loaded, as they may be using cookies and other technologies. You may want to read Twitter’s cookie policy, external and privacy policy, external before accepting. To view this content choose ‘accept and continue’.
It comes after thousands of customers lost water supply on Thursday evening.
Southern Water previously said rainfall caused "unprecedented issues with the raw water quality" in the River Test.
As a result, a shutdown was triggered at its Testwood site, which meant water could not be abstracted and treated for drinking.
The outage was caused by flooding around the River Test
A spokesperson said 18,000 customers across Southampton and the New Forest had no water as a result and nearly 5,000 customers on the Isle of Wight were impacted on Saturday while work to restore supply was carried out.
They added: "Some customers in the Ventnor, St Lawrence, Whitwell and Niton areas may still experience low water pressure, or intermittent loss of supply throughout the day.
"This is because we're continuing to move water around the network on the island and re-pressurising the system.
"All changes to customers' supply are only temporary, and we're sorry for the disruption and inconvenience. We expect water will return to normal for everybody by the end of the day at the latest."
Water levels rose at the Southern Water treatment facility at Testwood
As water returns, customers have been warned to expect some temporary discolouration, cloudiness, a chlorine smell or taste and potential internal or external pipe leaks.
The firm said it would continue to update customers via text and online,, external with further advice on what to do as supplies were restored.
Follow BBC South on Facebook, external, X, external, or Instagram, external. Send your story ideas to south.newsonline@bbc.co.uk, external.
- Published4 November 2023
- Published3 November 2023
