NHS treatment a bit of a lottery, say Hornsea patients

More than 53% of patients waited more than four hour in Hull's A&E in October, NHS England said.

With national NHS waiting lists hitting a record high and over half of A&E patients in Hull waiting more than four hours to be seen, the BBC went to Hornsea to speak to people about their experiences of accessing health services.

From dentists to GP appointments, we asked 20 people at an indoor bowling club to share their opinions.

The Hornsea indoor bowlers had mixed experiences with NHS services

How many of you can't see an NHS dentist?

More than half of the bowlers said they were unable to access dentistry services, with only 47% receiving NHS care.

David Lee said his search for an NHS dentist saw him calling practices as far away as Scunthorpe and Barnsley.

"There were waiting lists on a couple of of them [but] there were 3,000 in front of us," he said.

"I'm 73, just coming up, so by the time my number comes up I don't think I'll need a dentist."

Steven Turner said he only had one tooth left after failing to find an NHS dentist

Karen Chapman said she could not find an NHS dentist when she broke a tooth.

"My tooth was falling out and there was a cavity [but] nobody was interested in looking at unless I was willing to pay to go private," she said.

Fellow bowler Steven Turner said he had given up trying.

"Can't get one," he said.

"I'm just letting them fall out. I've got one left."

Have you waited more than a week for a GP appointment?

Most people seemed happy with the length of time it took to see their GP, with 77% saying they could get an appointment within a week.

However, calling their doctor's surgery was a different matter, with 50% saying they waited more than 30 minutes to get through on the telephone.

Kay Bradshaw said: "If you ring up spot on 8:00 when you're meant to be ringing there's already, like, 40 people in the queue in front of you.

"I managed to get through after about 40 minutes, but you're lucky to get in that day if you get through."

Most people said they had no problem seeing their GP within a week

Have you waited longer than four hours in A&E?

When it came to accessing hospital services most people had mixed experiences, with 29% saying they had waited more than four hours in Accident and Emergency units.

Margaret Ginelli described it as "a bit of a lottery".

She said her husband had to be taken by ambulance to hospital three times over the last year.

"First time was absolutely brilliant service," she said.

"He'd had a stroke. He had a scan straight away and was admitted to a ward straight away.

"Unfortunately he had further issues in the following week and we had to wait an hour for an ambulance followed by about 12 hours before he was admitted."

Chris Rogers said he was told there was a 50-week wait for a hip replacement operation

Waiting times for planned treatment seemed to get a better response, with just 19% saying they had waited more than 18 weeks for an appointment.

Chris Rogers said he was told there was a 50-week wait for a hip replacement operation. He said the wait had restricted his ability to walk.

"I had one hip replacement in 2015," he said.

"They were fantastic, but then 18 months or so, I was diagnosed that my other hip needed replacing and it's just wait, wait, wait. The pain is slowly getting worse and worse and worse."

Sandra Bulless said she paid £10,000 for a private operation after being told she was facing a wait of up to four years for surgery.

She said she was taken by ambulance to Accident and Emergency with kidney problems.

"They took me in and put me in one of the bays and 18 hours later, they decided to put me on a ward," she said.

"I was in there for nine nights, almost lost my life, but still they didn't push things forward for me to have the operation, that's why we went private in the end."

The BBC has contacted local NHS service providers for a response.