Southern Water: Supply problems affect parts of Kent

Southern Water customers faced persistent outages in December

Some residents in Broadstairs, Margate and Ramsgate have experienced water supply issues since Saturday night.

Southern Water has apologised for the "distress and inconvenience" this has caused.

The company said it was "drawing up a plan" for bottled water stations to be made available for customers.

In December, thousands of customers in Kent and Sussex faced persistent water outages after pipes burst due to snow and ice thawing rapidly overnight.

Southern Water said it was closely monitoring the situation.

In an update posted online, it said: "Our teams have worked through the night to repair our water booster station in Broadstairs, Kent, following disruption to water supplies in the area.

"The network is complex and it will take time to get water flowing throughout and for water to fully return this morning."

The company confirmed it had started to deliver bottled water to people on its priority services register.

'Extremely poor service'

Resident Debbie McKellar was critical of "extremely poor service" from Southern Water, saying she had experienced three outages this month as well as throughout 2022.

"When it happens this often you lose confidence," she added.

South Thanet MP Craig McKinlay said he had been in contact with a Southern Water director regarding the outages.

Follow BBC South East on Facebook, on Twitter, and on Instagram. Send your story ideas to [e-mail].