Ramsgate: Watchdog takes steps at inadequate medical centre
- Published
The surgery had not made the required improvements since November
A watchdog said it has taken steps to protect people at a Kent medical centre after highlighting renewed concerns about its services.
The Care Quality Commission (CQC) conducted a follow-up visit in May after it earlier rated, external Dashwood Medical Centre as inadequate.
Amid continued concerns, the surgery will now be prevented from regulated activity, affecting its operating.
The surgery said it was putting a new management team in place.
Neil Cox, CQC deputy director of operations in the south, said it was concerned for people using the service as the surgery had not made required improvements since its last inspection.
Mr Cox said: "The practice didn't have clear systems and processes in place in order to provide effective treatment to people and keep them safe."
In the November inspection, the CQC found a large backlog of laboratory results and outstanding documents for test results at the centre in Ramsgate.
Inspectors found while there had been some improvements, there "were still issues identified with the management of test results due to IT issues".
In addition, the CQC found people were not being monitored in line with best practice guidelines and staff were still not up to date with their essential training.
Standards of cleanliness and hygiene had improved but some infection prevention and control issues persisted had not been managed properly.
In a statement the surgery said: "A new management team will be in place at Dashwood Medical Centre in Ramsgate from 28 August.
"Existing staff will remain at the practice but will be joined by new colleagues.
"The new management team will focus on making necessary improvements to processes highlighted in a recent Care Quality Commission (CQC) inspection."
NHS Kent and Medway's Director of Primary Care Commissioning, Sukh Singh, said: "We have worked closely with the team at Dashwood Medical Centre to make sure that there was no disruption to patients."
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