Police probe 285 incidents of abuse of retail staff
- Published
Almost 300 cases of abuse against shop workers in Scotland were reported to police in the first three months of a new law designed to protect them.
The Protection of Workers Act made it a specific offence to threaten or abuse retail staff.
But figures from the Scottish Business Resilience Centre show 285 incidents, including threats, were recorded between August and November last year.
The Scottish Grocers' Federation said age checks were a significant trigger.
It is running a campaign against retail crime called Don't Put Up With It.
Dr John Lee, the organisation's head of policy, said: "The message is getting out loud and clear that it's unacceptable for anyone to threaten or abuse Scotland's retail workers. Those responsible will be punished.
"While every incident is one too many, the statistics show that the Protection of Workers Act, external is effective, is much needed, and that store owners and their staff are unafraid to use it."
Dr Lee has been reassured by how seriously the issue is being treated by Police Scotland.
He added: "Everyone has the right to feel safe at work.
"Far too many retail workers, however, are left terrified by the trouble they are forced to deal with."
'Broken down in tears'
The legislation became law following a member's bill by Labour MSP Daniel Johnson.
Last August, shop worker Darroch Logan told BBC Scotland he was no stranger to facing abuse from customers visiting Tesco superstore in Tain.
He revealed his colleagues had been subjected to foul and abusive language from aggressive customers on numerous occasions, especially during the pandemic.
The Usdaw union representative added: "I am aware of instances at several stores in the Highlands where shop workers have gone home after receiving abuse at work and broken down in tears."
'Enough is enough'
The union is encouraging retail staff to report incidents.
General secretary Paddy Lillis said: "Usdaw's message to members has long been "report it to sort it", so we welcome that the new law in Scotland is encouraging reporting. However, it is a disgrace that retail staff are still suffering too many incidents of violence, threats and abuse from a significant minority of customers and we continue to urge the shopping public to respect shop workers.
"Retail staff have been on the front line throughout the coronavirus crisis, helping to keep our communities fed, despite the risks of contracting the virus. It has been a terrible year for our members, with over 90% of shop workers suffering abuse, more than two-thirds threatened and one in seven assaulted. We are saying loud and clear that enough is enough, abuse should never be part of the job."
Mr Lillis also asked that the Scottish government, police and retailers continue to promote the new law.
A Scottish government spokesman said: "Those working in our retail sector should be lauded for the important work they are doing during these challenging and unprecedented circumstances.
"They, like anybody, should be able to work without fear of abuse."