Covid: DVLA staff in Swansea 'scared to enter the workplace'

A Covid outbreak was declared at the DVLA's contact centre in December

Staff are scared to work at the UK vehicle licensing agency's contact centre in Swansea where 500 workers have contracted coronavirus since the pandemic began, a union says.

The PCS union has urged ministers to intervene and described the numbers as a "scandal".

A DVLA spokesperson insisted safety was a priority and it followed guidance to "help keep our offices Covid secure".

The Welsh Government said it had been "worried about the DVLA for a while".

First Minister Mark Drakeford said he has repeatedly raised concerns over case numbers at the offices.

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Minister Eluned Morgan said the decision to introduce tougher Covid regulations for workplaces in Wales was made, in part, due to the situation at the DVLA.

In December, a coronavirus outbreak was declared at the centre at Swansea Vale in Llansamlet after 352 cases of Covid-19 in the space of four months.

The DVLA has about 6,000 staff based in Swansea but said it was currently operating on a "far reduced capacity".

One worker's experience

A DVLA worker, who did not want to be identified, told BBC Wales News that close contacts of people testing positive are not always sent home to self-isolate, social-distancing is not being followed and homeworking is not always possible because of "archaic" systems.

"There are certain elements within management who are trying to bend the rules and regulations," they said.

"It has been mentioned that you don't need your track and trace [contact tracing app] on. If someone's off with Covid, the people who haven't had their app on haven't been sent home.

"They'll say 'your app hasn't pinged, you're not going home'."

The worker said it was difficult for staff to adhere to the two-metre distancing rule because of the way the office was laid out and some staff had resigned.

"The atmosphere sucks, people are scared. I have heard of some people walking out," they said.

One worker said two-metres distancing was not always being observed

"I think they have been raising concerns. They probably didn't get the answer they wanted. It's not necessarily the manager's fault, the managers are struggling too."

'Scandal'

PCS General Secretary Mark Serwotka said: "It is a scandal that DVLA are not doing more to reduce numbers in the workplace when Covid infections are on the rise.

"Our members are telling us they are scared to enter the workplace for fear of catching Covid 19.

"Minsters must intervene and ensure DVLA are doing their utmost to enable staff to work from home and temporarily cease non-critical services."

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Eluned Morgan told Radio Cymru the Welsh Government has been keeping an eye on the situation at the Swansea offices.

Eluned Morgan said the Welsh Government has been concerned at the situation at the DVLA for "some time".

The wellbeing minister said: "We've been worried about the DVLA for a while, now. We've been putting pressure on them.

"It comes up time and again from the people who represent Swansea, and we're worried the pressure on people working there hasn't helped.

"The situation is one of the reasons why we've introduced new rules, new legislation, to tighten the restrictions on people at work."

Health Minister Vaughan Gething added: "We're concerned about anecdotal reports we've heard from the trade union side, individuals, that all of the requirements weren't being followed."

He said there would be questions for management to answer if there had been a breach of the rules.

The DVLA said some staff have been able to work from home "in line with government advice", though others were required to be in the office due to their roles

"In view of the essential nature of the public services we provide, some operational staff are required to be in the office where their role means they cannot work from home," said a spokesman.

The DVLA said it has worked closely with Public Health Wales, Swansea council's environmental health staff and union officials to try to make its buildings Covid safe, including opening an additional site in Swansea.

'Constant contact'

However, there were currently four Covid cases across its estate, with none at its contact centre.

"Before Christmas, when transmission infection rates were extremely high in the local community where most of our staff live, we saw a rise in staff testing positive for Covid," he said.

Swansea MP Carolyn Harris said, during the first lockdown, she was in "constant contact" with the DVLA due to concerns raised by workers.

"Since Christmas, I've not been able to get hold of anyone from the DVLA," she told BBC Radio Wales' Sunday Supplement.

"Last night I spent a long time trying to hold of the chief executive.

"Some of the stuff that I am now reading, and some of the stuff I've had in over the last 24 hours, really worries me."

The Health and Safety Executive (HSE) said its inspector had been tackling "a series of concerns" since August and had spoken to the PCS, which it said was "broadly supportive of DVLA's approach".

A spokesperson added: "Most recently HSE joined Swansea Environmental Health Officers and Public Health Wales for some joint visits to premises, in our role to assist public health to assess the potential of work place transmission as part of their wider work to contain outbreaks."