Housing tenant: I thought I was going to die
- Published
Experts say being able to trust and get on with your landlord is important for your well-being.
However, Newsbeat's been shown exclusive figures which suggest a third of young renters in the UK thought they were deliberately not told about a repair which needed doing, before they moved in.
As part of a YouGov survey, the charity Shelter contacted 1,587 18 to 34-year-old private renters earlier this year.
There are calls for more regulation and tougher sanctions in England's private renting industry.
We met three people who know what it is like to not get on with the person who is in charge of their home.
Georgina: 'I thought I was going to die'
We've put a video of Georgina's leak on our Instagram account., external
Georgina, 21, has lots of issues with her house, but the big one is water leaking from her bathroom into her kitchen and onto her fridge.
She says she's reported it "countless times" and a builder has visited on several occasions, but when we met Georgina and her housemates they were scared the kitchen ceiling was going to collapse when they showered.
While Newsbeat was there, the women were surprised when the letting agent turned up. Listen to what he said...
Georgina wants her landlord to fix her bathroom., external
Managing director of the Association of Residential Letting Agents (ARLA), David Cox, says: "If there is water pouring onto the fridge, that is an emergency which should be fixed within 24-48 hours."
The problem has now been fixed and the women have been given some of their rent back as compensation.
Advice: Need something fixed?
If you need a minor thing fixed your letting agent has a fund to cover that, but if it is something more expensive they will need the landlord's approval.
ARLA says: "If your issue is not fixed within 28 days, then there's a problem and you should contact your local council. They can force the landlord and letting agent to fix it and fine them for not doing so."
Emily: 'I can feel my sense of self eroding'
Emily doesn't know what to do with her housing situation., external
Emily lives in a "grimy" bedsit, but claims whenever she has complained to her landlord she has been told to move out - something she can't afford.
She would not tell us her landlord's name because she was scared he would evict her.
Advice: Scared of your landlord?
Mould, bedbugs, rising damp - these are all things that a landlord should fix.
If they don't, ARLA recommends going to the environmental health department at your local council.
They can force the landlord to do it, but if they believe the property is not fit for you to live in, they will find you somewhere else to live and the landlord will be made to cover the cost.
Hannah: 'Water was raining down onto our bed'
Hannah is looking for a new home after being evicted., external
Earlier this year, Hannah, 27, moved into a house with her husband and their baby.
On their first day, they received an eviction notice from their letting agent, but were told to ignore it.
A few weeks ago the couple's bedroom ceiling started leaking and dirty bath water was falling from a light fixture onto their bed.
Hannah says she reported the leak a number of times and eventually told the letting agent they would withhold their rent until it was fixed.
The following day, they received a letter saying they were being evicted and had 25 days to find another home.
Advice: Unfairly evicted?
An eviction notice must give you at least two months notice before you have to move out.
Serving someone an eviction notice on their first day of their tenancy became illegal on 1 October 2015.
It is also illegal to provide it in the first four months of a tenancy.
WARNING: It is illegal to withhold rent and you can be evicted for doing so.
Newsbeat met Georgina, Emily and Hannah through the campaign group Home Sweet Home, which was set up to help young renters in Brighton know their rights, after many were experiencing problems.
Summer Dean, 23, is a volunteer and says: "We do not expect flashy flats, but we do expect to live in a house where there is no mould, or leaks, or where you can complain to your letting agent."
Housing Minister Brandon Lewis told Newsbeat: "The majority of landlords and letting agents are very good. As a government we are absolutely focused on driving rogue and bad ones completely out of business."
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