'I care about three points - not a fan zone'

Father and son Adrian and James Platt feel the situation has been handed badly

A Norwich City Q&A session with supporters was designed to give details of its plans to improve and expand Carrow Road - but descended into chaos and chants of "you don't know what you're doing".

The club wants to relocate more than 3,000 fans as part of the long-term project.

But season ticket holders, some of whom have been in the same seat for decades, vented their frustration at losing their spot to new corporate spaces, without consultation.

The proposed changes were laid out for fans at the meeting on Wednesday night, but were met with a heated reaction.

'Fait accompli'

An artist's impression of how a new fan zone could look behind the Barclay Stand at Carrow Road has been shared

Like many supporters who went to the meeting, 60-year-old Adrian Platt has been watching Norwich City from the same seat for many years but would have to give that up for it to become a corporate space.

"I've been coming to the South Stand since it opened in the early 1970s, but come January I won't have a choice where I sit anymore," he says.

"I don't think someone who comes on the odd week to have a nice roast dinner before the game is the same as a season ticket holder."

On the meeting itself, he says: "I think it was a fait accompli, I don't think they really answered the questions - they've given us what they are going to do."

His son James, 28 - who sits with him at games - said the club's plans did not stack up.

"I'd understand it if we were sitting 10th in the Premier League, but we are 19th [out of 24] in the Championship.

"I think it is appalling timing, I don't know how much it's going to cost and it seems rather odd."

His father adds: "You can see it's an American model, he [majority owner Mark Attanasio] is a baseball club owner.

"With baseball, you are there for hours, with football we are done in two.

"Do I really care if there is a fan zone, a nicer concourse, or a nice toilet, no, I care about three points and winning."

'People have a right to be angry'

Norwich City games are a chance for Antony Eagleton to spend time with his dad, who travels from the North East

Antony Eagleton feels the way the club has gone about the proposed changes makes a mockery of its much-praised social media video encouraging supporters to talk about their mental health.

"To be moved [from our seats] for money and not be told about it is a bit sly," he says.

"Norwich City made a big mental health campaign which they were rightly lauded for, and this is a big kick in the teeth to that advert and to the people of Norwich.

"The people in charge are not representing the people who love this football club, who are getting short-changed, in my opinion."

The 34-year-old and his family have five season tickets, with his father travelling 300 miles from the North East for home games.

"People have a right to be angry and frustrated," he adds.

"To a lot of people, they don't see many people all week - I don't see my dad apart from Norwich City matchdays; it's our chance to spend time together.

"They've said this is to develop the football stadium, then in answer to the next question said we don't have money to develop the stadium, do I don't understand what the standpoint is."

'They should scrap the whole thing'

Keith Roads said the whole project should be scrapped

Keith Roads gets straight to the point.

"That was a shambles tonight," he says.

"The presentation was badly organised; it didn't read the room at all."

The 53-year-old said he did not understand how the club could justify reducing the overall capacity to create a few corporate seats.

"On top of that you have a lot of people who are disenchanted - they might say they will not renew [their season ticket] because the club has treated them so badly," he adds.

"I think they should scrap the whole thing.

"All their plans are long term and are based on Norwich being sustainable in the Premier League.

"We are years from that, so what is it going to achieve but alienate supporters?

"Keep it as it is."

'You don't know what you're doing'

BBC Radio Norfolk's Jack Maclean says it was clear from the off that it was not going to be a straightforward evening.

"When [finance director] Anthony Richens said he'd been at the club for five years, the room responded with laughter — setting the tone for what followed.

"Norwich City described its five-year stadium redevelopment plan as a landmark for the city, but the proposals were met with scepticism, frustration, and at times, outright hostility.

"The club outlined plans to deliver the project in manageable phases, with improvements to hospitality and an expanded City Stand.

"At times, people were shouting over each other, desperate to be heard.

"When the proposed fan zone was mentioned, it was laughed off by many in the room.

"It got worse. Boos broke out and a chant of, "You don't know what you're doing" — a moment that summed up the mood."

'The club handled a bad situation poorly'

Emma Grant has been sitting in the same seat since going to games with her late father

Emma Grant, 40, has an emotional bond with her Regency Security Stand seats, having been in the same spot with her late father for many years, and now her seven-year-old daughter. She has been told she will have to move.

She believes the way the club is dealing with such a sensitive issue is adding "fuel to the flames".

"You've got people who are disheartened about moving and then you're just handling a bad situation poorly," she adds.

"There was a lot of avoidance with answering questions.

"The way it has been handled is adding to the toxicity of the club; there's a culture that feels uncomfortable and that's in the club's hands to change."

Asked what she would say if she had a chance to appeal to executive director Zoe Webber directly, she says: "I'd share my story in terms of the importance of the sentimental value of the seat I have.

"It is about the way you communicate, bringing us with you on the journey, and showing us how you care for us as part of the club, and how we all go forward together."

Norwich City has refused to comment on Wednesday's meeting.

It previously said it would "do everything possible to ensure that this is a smooth process" for season tickets holders directly impacted by the changes.

In a statement released earlier this month, a spokesperson said the club wanted to improve "supporter experience" and prepare it for a "long-term future".

"The club fully understands that relocating their seat will be a big change for some of our long-standing season ticket holders," they said.

Fans affected by the changes will be given priority for seat relocation when season tickets are renewed ahead of the 2026-27 season, the club adds.