Letter issued to help collapsed airline passengers

The Civil Aviation Authority has issued a letter designed to help passengers seek reimbursement of Blue Islands flights

An aviation regulator has shared a letter designed to help passengers of a collapsed airline get their money back for flights they purchased.

The Civil Aviation Authority (CAA) has issued the negative response letter after Blue Islands went into liquidation on Monday.

The regulator said passengers who had booked flights with the collapsed airline using credit, charge or debit cards could find the card provider requests a negative response letter confirming the situation.

The CAA said Blue Islands was not covered by its Air Travel Organisers' Licensing (ATOL) scheme which works to protect consumers and regulate travel businesses.

The CAA's negative response letter stated Blue Islands ceased operations and cancelled all further flights on Friday before entering administration on Monday.

The letter advises passengers to contact their card issuer, insurer or travel agent for advice about reimbursement of booked flights.

Carl Walker, from Jersey Consumer Council, said passengers who had paid with debit cards had 120 days from the date the flights were bought to begin their claim.