Care home rated inadequate over hygiene and safety

Residents complained staff were too busy to help

A nursing home where one resident was left "smelling of urine" and others were not helped to eat has been placed in special measures.

Gorton Parks Care Home, in the Gorton area of Manchester, was rated inadequate across the board by inspectors from the Care Quality Commission (CQC).

Alison Chilton, from the CQC, said the regulator expected to see rapid improvement after the "totally unacceptable" findings, which included five breaches of legal regulations.

Advinia Health Care, which runs the home, has been contacted for comment.

'Performing badly'

Ms Chilton said: "It was concerning to see that poor leadership and ineffective risk management had led to people being placed at harm in a place they call home."

Inspectors from the CQC visited the home, which looks after up to 120 adults living with dementia and other physical disabilities, between February and March.

Their visit came as a follow-up to one held in 2024 after which they warned of poor risk assessments, storing of medicines and inadequate staffing levels.

Inspectors have now taken action to place the home in special measures after finding the service had failed to improve and was "performing badly" in all areas.

'Horrendous and filthy'

Among the issues noted was a rise in infectious illnesses among residents.

Inspectors found that staff levels were "insufficient" to meet the needs of those living there with many patients not being helped to eat.

Some relatives told the CQC staff had spent no time with their loved ones, with some describing poor hygiene practices with residents left in the same clothes for days.

One relative told inspectors that their loved one "often smelled of urine" and "sometimes had on other people's clothes".

Inspectors found the environment in the home was not safe, with damaged wardrobes, floors and radiators set to a dangerous temperature.

One relative told the agency her loved one's toilet was left "horrendous and filthy" while inspectors found some bedroom floors "felt sticky and unclean" with bedding in some cases found stained.

Ms Chilton said many residents were not supported to eat at meal times, no adjustments were made to solve language barriers and staff were often "too busy" to help those in distress.

She confirmed the CQC had "begun the process of taking regulatory action to address the concerns".

She said Advinia Care Homes Ltd would have the right to appeal.