Charity launches new dementia helpline in county

A new dementia helpline has launched in Suffolk to provide support and information

A free dementia helpline has launched in one of England's fastest ageing counties.

Shaftesbury Suffolk Memory and Dementia Support based in Stowmarket, Suffolk, introduced the service which offers practical information and support.

In December there was an estimated 10,800 people living with dementia in Suffolk, according to the charity.

Nickie Smith, a dementia adviser at the service, said the helpline had the "potential to change lives for the better".

The service from the Shaftesbury Suffolk Memory and Dementia Support team aims to empower people concerned with their memory

"The service we offer is vital for those living with dementia and their loved ones," she said.

'We can provide guidance and advice around memory loss and dementia; signpost to other organisations that may be able to meet specific needs; connect people to other services they may benefit from and provide emotional support and reassurance."

A report from the Suffolk Joint Strategic Needs Assessment suggested the estimated number of people living with dementia in Suffolk would increase to 23,000 by 2040.

The helpline has been funded through a five-year contract with NHS Suffolk and North East Essex Integrated Care Board (ICB) and Suffolk County Council.

'Quality of life'

Becky Hopfensperger, the county council's cabinet member for adult care, said she was "pleased" the service had been developed in close collaboration with those living with dementia and their families.

"Although dementia is not a natural part of aging, the increasing number of older adults in our county means more people will be living with dementia, including some younger individuals diagnosed with the condition," she added.

"I am therefore pleased to welcome Shaftesbury's new service and dedicated telephone line, which will enhance the existing support available in Suffolk."

Chris Baguley, transformation programme manager at the ICB, added the helpline had the "potential to dramatically improve the quality of life of people with memory concerns of a dementia diagnosis and those who care for them".