GP surgery rated outstanding by inspectors

The Laurbel Surgery in Hull was rated outstanding by the Care Quality Commission (CQC)

A GP practice in Hull has been praised by health inspectors for "embracing new technology" and providing "the best possible care".

The Laurbel Surgery, in Bilton, Hull, has been rated as "outstanding" by the Care Quality Commission (CQC) following an inspection in June.

The report said the surgery had "continuously" met the 95% World Health Organisation target for childhood immunisations and "made it easy for people to access appointments".

The surgery, which provides services to around 3,600 people, thanked staff for their "exceptional care" and said it was pleased with the report.

Susan Moody, practice manager, said: "The CQC report reflects the high quality of patient centred commitment of the entire team in providing good quality patient care."

After a survey of patients, the CQC found 89% of people found it easy to contact the practice by phone, 95% found it easy to contact through the website and 92% using the NHS app.

'Impressive'

Inspectors also found the practice "understood and met people's personal, cultural, social, religious and equality characteristics".

Alan Stephenson, CQC deputy director of operations in South and East Yorkshire, said the surgery "embraced learning and innovation to provide the best possible care to people".

He said: "It was impressive to see how many residents they had encouraged to take up cervical cancer screenings and childhood immunisations, which was recognised by the Humber and North Yorkshire Integrated Care Board."

CQC said the survey also found that 95% of people who use the surgery felt their needs were met during their last appointment, which was higher than the national average of 90%.

"Other practices should look to Laurbel Surgery and this report as an example of good care and to see what they could learn," Mr Stephenson added.

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