'There's a sort of complacency around', warns BRC chair

People have not yet realised just how significantly the retail workplace is changing, according to Sir Charlie Mayfield, chairman of the British Retail Consortium (BRC) and head of the John Lewis Partnership.

This "complacency" is "dangerous" according to Sir Charlie, who warns people are assuming things will carry on as they are "when that is unlikely".

He discusses the findings of the BRC's report on the sector, which predicts the loss of up to 900,000 jobs and the closure of thousands of shops, with BBC economics editor Kamal Ahmed.