How a university clearing call centre works

Hundreds of thousands of teenagers in England, Wales and Northern Ireland are getting the results of their A- and AS-levels.

Results show the overall pass rate is up slightly, but for the first time in 15 years there has been no increase in the total proportion getting A or A* grades.

With a record demand for university places, ahead of a big rise in tuition fees next year, clearing call centres are dealing with a large number of inquiries.

The BBC's Sangita Myska looks at how one clearing call centre at the University of West London operates.