April Jones: Detective recalls horror of girl's murder
"Like everybody else, we weren't prepared for the horror that unfolded."
Det Sgt Hayley Heard was a liaison officer to the family of April Jones, a five-year-old girl who was murdered in Machynlleth, Powys, on 1 October 2012.
She had been abducted by Mark Bridger, who was later sentenced for her murder, sparking the largest search in British police history.
Now-retired, CID officer Ms Heard praised the Jones family for their strength through "dark moments".