BBC Homepage
  • Skip to content
  • Accessibility Help
  • Your account
  • Notifications
  • Home
  • News
  • Sport
  • Weather
  • iPlayer
  • Sounds
  • Bitesize
  • CBBC
  • CBeebies
  • Food
  • More menu
More menu
Search BBC
  • Home
  • News
  • Sport
  • Weather
  • iPlayer
  • Sounds
  • Bitesize
  • CBBC
  • CBeebies
  • Food
Close menu
BBC News
Menu
  • Home
  • InDepth
  • Israel-Gaza war
  • War in Ukraine
  • Climate
  • UK
  • World
  • Business
  • Politics
  • Culture
More
  • Tech
  • Science
  • Health
  • Family & Education
  • In Pictures
  • Newsbeat
  • BBC Verify
  • Disability
  • BBC Trending

Coronavirus: Health worker investigated by employer after posting conspiracy video

  • Published
    28 August 2020
Share page
About sharing
Screengrab from a video posted to Facebook by Louise HamptonImage source, FACEBOOK/LOUISEHAMPTON83
Image caption,

Ms Hampton said in the video her service "was dead" during the pandemic

ByShayan Sardarizadeh
BBC Anti-disinformation unit

A worker at a major NHS provider is under investigation by her employer for posting a video on social media in which she appeared to suggest the Covid-19 pandemic didn't exist.

Louise Hampton, who works for Care UK, posted a video to Facebook on Wednesday in which she claimed her service had been "dead" throughout the Covid-19 pandemic and she had done nothing at all.

Brandishing her NHS badge and a certificate signed by a Care UK manager that thanked her for making a difference to patients, Ms Hampton said: "Apparently, I worked really hard during Covid."

She then went on a rant peppered with profanity and claimed that she had done no work "because our service was dead. We weren't getting the calls. It was dead. Covid is a load of ...

"And I didn't clap for the NHS. I didn't clap for myself."

In a statement, Care UK, which provides call centres and a range of other services to the NHS, said it was investigating.

"We are aware of this video, which we consider to be materially inaccurate in a number of ways, and can confirm that a member of staff is subject to investigation," a spokesperson said.

"We expect all our colleagues and services to support the work of the NHS in giving the public the right information and support during the pandemic. Our call centres were, in fact, exceptionally busy, handling a peak of 400% more calls than usual. Our teams showed huge commitment and dedication in delivering the service, and we have rightly thanked them for the efforts they have made."

  • Coronavirus: How to talk about conspiracy theories

  • Man who believed virus was hoax loses wife to Covid-19

  • The human cost of coronavirus misinformation

The video quickly racked up nearly half a million views across Facebook and Twitter.

In a later post, Ms Hampton claimed she had received "messages of support from people including NHS workers who are speaking out".

Screenshot of Louise Hampton's post on FacebookImage source, FACEBOOK
Image caption,

Ms Hampton used several hashtags referencing popular online conspiracy theories

Her Facebook account includes a number of coronavirus conspiracy theories and references to the QAnon conspiracy theory.

However, copies of the video had already proliferated across social media sites. It was particularly popular in groups and communities promoting Covid-19 misinformation.

  • QAnon: What is it and where did it come from?

  • 'Plandemic' virus conspiracy video spreads across social media

QAnon supporters - who believe Donald Trump is secretly saving the world from a cabal of paedophiles - have also spread unfounded theories about coronavirus, calling it a "deep state" hoax and promoting misinformation about face masks and vaccines.

She also made references to Plandemic, a coronavirus conspiracy theory video that went viral in May and was subsequently taken down by major social media networks.

BBC News has contacted Ms Hampton for comment.

Clarification 10 September: The opening paragraph of this article was amended to make the language clearer and add the words "appeared to suggest".

Subscribe to the BBC Trending podcast or follow us on Twitter @BBCtrending, external or Facebook, external.

More on this story

  • Tanks on the streets! And four other virus hoaxes debunked

    • Published
      6 August 2020
    Tank in field
  • The human cost of virus misinformation

    • Published
      27 May 2020
    Brian lee Hitchens in a hospital bed
  • QAnon: Facebook takes action on conspiracy groups

    • Published
      20 August 2020
    A person wearing a t-shirt supportive of QAnon at a rally with US flags
  • Man who believed virus was hoax loses wife to Covid-19

    • Published
      24 August 2020
    Brian and wife

Top stories

  • Trump suggests Starmer could use military to control UK borders

    • Published
      3 hours ago
  • Chris Mason: Delight and relief in government after state visit

    • Published
      42 minutes ago
  • Trump diverted and forced to swap helicopters on way to Stansted

    • Published
      3 hours ago

More to explore

  • 'Use troops to stop boats' and 'Chequers mates'

    A composite image of the front pages of The Sun and Metro. "Use troops to stop boats" reads the headline of the former and "Chequers mates" reads the headline of the latter.
  • Why France is at risk of becoming the new sick man of Europe

    Two edited images of Emmanuel Macron and people taking part in a demonstration at the Place de la Republique square
  • Weekly quiz: Why were these nuns on the run?

    Three elderly nuns smile as they stand in front of the monastery, wearing their habits. Sister Rita on the left and Sister Regina in the centre both wear glasses, while Sister Bernadette on the right does not.
  • Top Fortnite streamer Ninja tells BBC: Trolls mock me for being less popular

    Ninja
  • Royals, Maga and tech CEOs: What we learned from state banquet guest list

    A long dining table with dignitaries seated down either side is seen in a banquet hall, with staff and press against the walls.
  • The Summer I Turned Pretty to conclude with feature film

    Lola Tung, left, wears a low cut silver dress as she places her right hand on teh shoulder of her I Turned Pretty co-star Christopher Briney on a red carpet. Behind them is a poster that says The Summer I Turned Pretty: The Movie.
  • 'Slot-age time' - breaking down Liverpool's late success

    • Attribution
      Sport
    A composition graphic of Arne Slot, Virgil van Dijk, and Mohamed Salah celebrate some of Liverpool's late winners
  • Joy Crookes 'let go' of perfectionism - her music is better for it

    A spotlight picks Joy Crookes out of a crowd in a nightclub, in a promo shot for her new album
  • Leonardo DiCaprio on why his new film addresses 'divisiveness in our culture'

    Leonardo DiCaprio attends the "One Battle After Another" London Premiere at Odeon Luxe Leicester Square on September 16, 2025 in London, England
loading elsewhere stories

Most read

  1. 1

    Trump diverted and forced to swap helicopters on way to Stansted

  2. 2

    'Use troops to stop boats' and 'Chequers mates'

  3. 3

    Why France is at risk of becoming the new sick man of Europe

  4. 4

    Trump suggests Starmer could use military to control UK borders

  5. 5

    Chris Mason: Delight and relief in government after state visit

  6. 6

    Corbyn and Sultana clash over new party membership

  7. 7

    Scientists pinpoint the brain's internal mileage clock

  8. 8

    MI6 launches dark web portal to attract spies in Russia

  9. 9

    Sally Rooney says she cannot enter UK in case of arrest

  10. 10

    Spectacular autumn leaves expected after warm UK summer

    • Attribution
      Weather

BBC News Services

  • On your mobile
  • On smart speakers
  • Get news alerts
  • Contact BBC News

Best of the BBC

  • Stacey and Joe welcome you back to Pickle Cottage

    • Attribution
      iPlayer
    Stacey & Joe
  • What's the future of home parcel delivery?

    • Attribution
      Sounds
  • The state of the UK-US special relationship examined

    • Attribution
      iPlayer
    Panorama: Trump and Starmer
  • A couple's search for the Croydon cat killer

    • Attribution
      Sounds
    Illuminated: The Cat Killer Detectives
  • Home
  • News
  • Sport
  • Weather
  • iPlayer
  • Sounds
  • Bitesize
  • CBBC
  • CBeebies
  • Food
  • Terms of Use
  • About the BBC
  • Privacy Policy
  • Cookies
  • Accessibility Help
  • Parental Guidance
  • Contact the BBC
  • Make an editorial complaint
  • BBC emails for you

Copyright © 2025 BBC. The BBC is not responsible for the content of external sites. Read about our approach to external linking.