'The nature of a competitive market'?published at 08:47

Audrey Gallacher, of the trade body Energy UK, responded to the criticism that many people are too busy to regularly check whether they were getting the best energy deal.
"You're right that it can be difficult - people don't have the time to do these things - but unfortunately, that's the nature of a competitive market," she tells Today. "I think this industry is doing as much as it can to try and reassure consumers that they can switch. There's information about the cheapest deals available currently on every bill."
Ms Gallacher also mentions the ‘Energy Switch Guarantee’ in her interview, but many suppliers have not yet signed up to it because they are not able to meet the switching promise yet.