Summary

  • A global IT outage is causing disruption at East Midlands Airport

  • About 20,000 passengers are expected at the airport on one of its busiest days of the year

  • Some processes like check-in and boarding are being done manually but no cancellations are anticipated

  • Most departures today have already taken place, an airport spokesperson says

  • However, the airport has said delays to remaining flights are possible

  • GP surgeries and hospitals in the region have also been affected

  1. What about Birmingham Airport?published at 12:49 British Summer Time 19 July

    Gavin Bevis
    BBC News

    Birmingham Airport is also a popular choice for holiday-makers from the East Midlands.

    The airport has said the majority of flights are "operating as normal" but there are some delays with check-ins.

    Passengers who have checked in online previously are unaffected.

    Birmingham Airport

    “This is clearly a rapidly evolving situation. Customers should follow the advice from airlines and we will continue to update passengers throughout the day," an airport spokesperson said.

  2. Council services hit by IT meltdownpublished at 12:40 British Summer Time 19 July

    Gavin Bevis
    BBC News

    Bassetlaw District Council has said many of its web-based services have been disrupted by the global IT glitch, including some phone lines.

    It has also warned visitors to its offices in Worksop and Retford that it cannot access accounts or take payments.

    Global outageImage source, Bassetlaw District Council

    The council said it was working to return to a normal service as quickly as possible.

  3. More disruption coverage on BBC local radiopublished at 12:28 British Summer Time 19 July

    Gavin Bevis
    BBC News

    You can hear more on this developing story on your local BBC radio station. Here are your links to listen online:

  4. Fire service moves to reassurance residentspublished at 12:17 British Summer Time 19 July

    Alex Smith
    BBC News Online

    In a post on X, formerly Twitter, Leicestershire Fire and Rescue Service has said it has not been affected by the global IT issues.

    The fire service directed, external people to call 999 in an emergency, or contact their main switchboard on 0116 210 5555, or visit the "general enquiries, external" section of its website.

  5. Flight disruption splits up 'disheartened' hen partypublished at 12:03 British Summer Time 19 July

    Jack Tymon
    BBC Radio Derby

    It hasn't been a great start to one hen do, heading to Dublin from East Midlands Airport.

    Anna Hindmarsh (below) told the BBC 13 people arrived on Friday morning to get a flight for her sister's four-day celebration.

    Seven of them were able to board the plane, but those with luggage to check in were delayed because it was being manually processed - and the flight took off without them.

    "I'm really disheartened," she said. "They didn't get the paperwork in time for our flight.

    "Now we're struggling to book another flight for later."

    Anna Hindmarsh in her hen's hat

    She said she hoped to "wait it out" for a solution to the IT problems.

    "I need to get over there however I can - even if we just touch down in Dublin for a few hours," she said.

    There was some bittersweet good news, however, from Ireland, with the hens who made it getting in touch with their stranded friends to say they were "cracking on".

  6. GPs, pharmacies and airports around the UK affectedpublished at 12:00 British Summer Time 19 July

    As we've previously reported, most GP practices in England, UK airports and pharmacies have been affected by the global outage.

    The problems have also knocked some TV channels off air.

    An NHS England spokesperson said: “The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices.

    “Patients should attend appointments unless told otherwise. Only contact your GP if it’s urgent, and otherwise please use 111 online or call 111."

    GP picImage source, Getty Images

    A spokesperson for the National Pharmacy Association said: “We're aware that due to global IT outages that services in community pharmacies, including the accessing of prescriptions from GPs and medicine deliveries, are disrupted today.

    "We urge patients to be patient whilst visiting their pharmacy.”

    Alongside the issues at East Midlands Airport, the UK's largest airport, Heathrow, said the outage was affecting "select systems".

    You can read more here.

  7. No East Midlands Airport flight cancellations expectedpublished at 11:53 British Summer Time 19 July

    Gavin Bevis
    BBC News

    Mike Grimes, customer and planning director at East Midlands Airport, has provided an update on what has gone wrong this morning.

    He said: "As we understand it, we have seen an IT outage caused by a business antivirus company that isn't talking to Microsoft users.

    "Clearly that is an evolving picture but we've seen some of our service partners that are using those systems having an issue with checking in our customers today.

    "So those check-in processes have been slower, they've had to go to manual processes and haven't been able to use the usual technology and IT kit they would usually use."

    Mike Grimes

    He added: "Of course that takes longer for our customers so we've seen a good operation but it's a slower operation and we expect that operation to continue today.

    "We're not expecting any cancellations but it might be a slower process for customers when they arrive to check-in."

  8. Global issues caused by 'defect' in 'content update' - Crowdstrikepublished at 11:48 British Summer Time 19 July

    Alex Smith
    BBC News Online

    The CEO of Crowdstrike, George Kurtz, has issued a statement on the global problems.

    "Crowdstrike is actively working with customers impacted by a defect found in a single content update for Windows hosts," he said.

    "Mac and Linux hosts are not impacted. This is not a security incident or cyber-attack.

    "The issue has been identified, isolated and a fix has been deployed.

    "We refer customers to the support portal for the latest updates and will continue to provide complete and continuous updates on our website.

    "We further recommend organisations ensure they’re communicating with Crowdstrike representatives through official channels.

    "Our team is fully mobilised to ensure the security and stability of Crowdstrike customers."

  9. Mansfield Town website issues resolvedpublished at 11:47 British Summer Time 19 July

    Gavin Bevis
    BBC News

    The website for Mansfield Town Football Club was also among those experiencing problems this morning, but it appears to be up and running again.

    However, BBC Radio Nottingham reports there are still problems with Notts County's online ticket sales.

  10. Football club ticket sales haltedpublished at 11:43 British Summer Time 19 July

    Dan Martin
    BBC News

    A number of football clubs have warned their ticket sales systems have been knocked out by the IT issues.

    They include Chesterfield Football Club, which has said it currently cannot sell tickets by phone, online or in person.

    Chesterfield FC pitchImage source, Getty Images
  11. Jet2 systems 'not directly affected'published at 11:37 British Summer Time 19 July

    Gavin Bevis
    BBC News

    Jet2, which has a large presence at East Midlands Airport, has been contacted by a number of concerned passengers on social media.

    In response, it has posted: "We are aware of a large-scale IT outage which is affecting computer systems.

    "Whilst our systems are not directly affected, certain airports and some of our third party suppliers across the network are."

  12. East Midlands Airport flights 'pinch point' approachingpublished at 11:33 British Summer Time 19 July

    Owen Shipton
    BBC News

    I've just arrived at East Midlands Airport.

    Queues seem to be doing fairly well at the moment. We're coming into a pinch point, with a wave of flights between now and about 15:00.

    EMA scene
  13. Microsoft anticipates IT issue 'resolution'published at 11:25 British Summer Time 19 July

    Gavin Bevis
    BBC News

    Microsoft has issued a fresh update.

    A spokesperson for the software giant says: "We're aware of an issue affecting Windows devices due to an update from a third-party software platform. We anticipate a resolution is forthcoming."

  14. Bus stop signs hit by the outagepublished at 11:14 British Summer Time 19 July

    Dan Martin
    BBC News

    Transport Nottingham has said some of its systems in the city have been affected.

    It said very few of its real-time information display panels at bus stops were operating.

    The company apologised for the invonvenience to passengers.

    Bus stop sign in NottinghamImage source, Transport Nottingham
  15. GPs in the region affected by the outagepublished at 11:07 British Summer Time 19 July

    Dan Martin
    BBC News

    The outage is already having an impact on doctors' surgeries locally.

    King's Mill Hospital, in Sutton-in-Ashfield in Nottinghamshire, has told the BBC it cannot transfer some data to GP practice managers.

    Hospital bosses also said the issue coincided with winter level pressures on its accident and emergency department caused, in part, by hot weather.

    Darrell Dethick, from Peak Pharmacy, in Bolsover, Derbyshire, said the IT issues had meant pharmacies were unable to download some prescriptions.

  16. East Midlands Railway 'monitoring' the situationpublished at 11:02 British Summer Time 19 July

    Dan Martin
    BBC News

    Network Rail has said train operators around the country have seen services disrupted by the IT problems.

    East Midlands Railway has confirmed it is not one of them at this stage - and that its trains in the region are running largely as normal.

    However, a spokesperson for the company said it was continuing to monitor the situation closely.

    EMR train at Nottingham Station
  17. Busy day just got busierpublished at 10:57 British Summer Time 19 July

    Gavin Bevis
    BBC News

    The glitch coincides with what officials at East Midlands Airport said was due to be its busiest day of the year so far.

    With schools breaking up, an estimated 20,000 passengers were due to pass through the airport on Friday.

  18. Most EMA departures today have taken placepublished at 10:53 British Summer Time 19 July

    Alex Smith
    BBC News Online

    Ioan

    Spokesperson for East Midlands Airport (EMA), Ioan Reed-Aspley, told the BBC's Jack Tymon that most of the airport's departures have "fortunately" already taken place.

    "We have a couple of aircraft on the ground at the moment but the vast majority of passengers have gone," he said.

    "Our advice would be to check with your airline if you can to ensure everything is OK. There's no reason not to come to the airport as things stand."

    You can read more on this here.

  19. What we know about the global IT outagepublished at 10:47 British Summer Time 19 July

    Alex Smith
    BBC News Online

    What precisely went wrong is still unclear.

    However, a spokesperson for Australia's Home Affairs Minister said the outage appeared to be related to an issue at global cyber-security firm Crowdstrike.

    Australia's National Cyber Security Coordinator described it as a "large-scale technical outage" and said there was no information to suggest it was an attack.

    American Airlines, which is the world's biggest by passenger numbers, told the BBC the IT problems were because of a "technical issue with Crowdstrike that is impacting multiple carriers".

    United Airlines told the BBC: "A third party software outage is impacting computer systems worldwide, including at United."

    UnitedImage source, Getty Images

    There have been reports suggesting that Crowdstrike, which produces antivirus software, issued a software update that caused Windows devices to crash.

    Crowdstrike shares plunged as much as 14% in early trade, and Microsoft also declined, as did travel and leisure stocks, as the disruptions threaten the holiday season.

    The BBC has approached Crowdstrike for comment but has not yet heard back.

    You can read more on this here.

  20. Full statement from East Midlands Airportpublished at 10:40 British Summer Time 19 July

    Alex Smith
    BBC News Online

    At 09:50, an airport spokesperson said: "The global IT problems are affecting some of our airlines this morning.

    "That means some processes like check-in and boarding are being carried out manually and are taking longer than usual for those airlines.

    "The majority of flights operating from the airport are unaffected, but the terminal is slightly busier than usual as a result of the situation.

    "As always, passengers are advised to check the status of their flights with their airlines before they leave for the airport and should follow their airlines' advice about the best time to arrive at the airport.

    "We also advise checking up-to-date travel advice as train services have also been affected by the issues.

    "Some of our retailers have also been affected meaning they have been unable to process card payments.

    "We thank all our passengers for their patience and understanding."