'Pretty shocking' situationpublished at 10:35 British Summer Time 27 October 2016
Tax credits, fraud and error
Select Committee
Parliament
Treasury Committee chair Andrew Tyrie kicks off the proceedings by asking the Chief Executive and Permanent Secretary of HMRC, Jon Thompson, how many reported errors have been overturned by HMRC.
Mr Thompson tells the committee that the number of reported errors that have been overturned in favour of the customer is just over 90%
Mr Tyrie responds to this figure by saying "That's pretty shocking isn't it?"
The HMRC chief executive agrees and apologises to customers of the organisation for the situation.